Nidhi Patel
Montgomery,AL
Summary
Adept at navigating high-stress environments, I enhanced customer loyalty and satisfaction at AAA Insurance Company through empathetic complaint resolution and expert product knowledge. My blend of critical thinking and Microsoft Office proficiency led to improved service metrics and streamlined operations, showcasing my ability to elevate customer experiences and team performance.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
AAA Insurance Company
Montgomery Al
10.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Improved resolution time with effective problem-solving for customer complaints.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
Sales Specialist
Dillard’s
Montgomery AL
07.2019 - 08.2023
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Provided first-rate service to all customers and potential customers.
- Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
- Collaborated with cross-functional teams to deliver comprehensive solutions for clients'' needs.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Lead Bank Teller
PNC Bank
Montgomery AL
06.2017 - 08.2020
- Trained junior tellers in best practices for client interactions, upholding excellent standards of service quality across the team.
- Oversaw teller staff scheduling to maintain appropriate coverage during business hours.
- Maintained cash drawer accuracy, effectively balancing daily deposits and withdrawals.
- Streamlined teller operations for improved efficiency and reduced wait times.
- Managed high-volume transactions during peak periods while maintaining composure under pressure.
- Reduced errors and discrepancies, ensuring all transactions were accurately recorded and reported.
- Provided exceptional customer service, consistently receiving positive feedback from clients and supervisors alike.
- Ensured compliance with federal regulations, adhering to strict guidelines for accurate reporting.
- Led team of tellers to exceed sales goals through cross-selling products and services.
- Coordinated with management to develop strategies for improving branch performance.
- Increased customer satisfaction by providing efficient and accurate transaction processing.
- Supported the implementation of new banking technology within the branch, enhancing user experience for both staff members and customers alike.
Education
Bachelor Of Computer Science - IT Network Security
Auburn University
Auburn, ALSkills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
- Call center experience
- Computer Proficiency
- Microsoft Excel
- Complaint resolution
- Payment Processing
- Client Relations
- Customer satisfaction measurement
- Professional telephone demeanor
- Call Center Operations
- Microsoft Outlook
- Call Management
- Paperwork Processing
- Appointment Scheduling
- Order Processing
- Team Development
- Documentation
- Microsoft Office Suite
- Microsoft PowerPoint
- Data Collection
- Customer Relationship Management (CRM)
- Prioritization
Languages
Gujarati
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Customer Service Representative
AAA Insurance Company
10.2021 - Current
Sales Specialist
Dillard’s
07.2019 - 08.2023
Lead Bank Teller
PNC Bank
06.2017 - 08.2020
Bachelor Of Computer Science - IT Network Security
Auburn University