Nidia Hiraldo
Union City,NJ
Summary
Certified bartender with 6 years of experience in various roles, including Hostess, Line Cook, and Server, across fast-paced restaurants and bars. Possessing exceptional customer service skills, I thrive in dynamic environments and am known for my positive attitude, reliability, and teamwork. I prioritize creating memorable experiences for guests and maintaining a smooth operation behind the bar. Adept at multitasking, managing customer needs, and executing orders with speed and accuracy. Licensed bartender with extensive knowledge of wines, beers, and spirits.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Retail Associate
Hot Topic
East Rutherford
01.2019
- Delivered excellent customer service and built strong relationships with repeat customers
- Assisted in merchandising and inventory updates while monitoring loss prevention protocols
- Provided knowledgeable advice on product selections and market trends.
Line Cook / Server
Amalie Arena
Tampa, FL
01.2021 - 01.2022
- Prepared meals to exact specifications, ensuring quality control and timely service during high-volume events
- Assisted lead cook with food prep, inventory management, and workstation cleanliness
- Followed food safety standards while multitasking to fulfill server and customer orders promptly.
Hostess/Waitress
Steak 48
Philadelphia
01.2019 - 01.2020
- Welcomed guests and managed reservation systems for efficient service flow
- Assisted wait staff, coordinated seating, and addressed guest inquiries to create a seamless dining experience
- Memorized menu items to make personalized recommendations and swiftly resolved customer concerns.
Hostess/Waitress
Fox & Hound Sports Bar
Philadelphia
01.2016 - 01.2018
- Greeted guests, managed seating arrangements, and ensured smooth transitions between wait staff and patrons
- Provided exceptional service by addressing guest needs promptly and maintaining a clean and organized environment
- Processed orders, reconciled cash drawers, and facilitated payments with accuracy
- Supported staff in setting up dining areas and adhering to safety and alcohol policies.
Education
Bartending Certification -
The American Bartending School
08.2024
High School Diploma -
Lincoln Memorial Philadelphia
01.2006
Skills
- Bartending & Mixology: Expert knowledge of spirits, beer, wine, and cocktail recipes; ability to make drinks on the spot
- Customer Service: Proven track record of providing exceptional guest experiences in high-pressure environments
- Team Collaboration: Strong interpersonal skills; able to work effectively with kitchen, serving, and bar teams
- Organizational Skills: Proficient in POS systems, inventory management, and maintaining sanitary workstations
- Multitasking: Ability to manage multiple responsibilities simultaneously while maintaining attention to detail
- Adaptability: Flexible scheduling with availability for night and weekend shifts
- Problem-Solving: Adept at resolving customer complaints and handling stressful situations with professionalism
Certification
- Certified Bartender, The American Bartending School, 2024
- Food Safety & Alcohol Compliance Certified, The American Bartending School
Timeline
Line Cook / Server
Amalie Arena
01.2021 - 01.2022
Retail Associate
Hot Topic
01.2019
Hostess/Waitress
Steak 48
01.2019 - 01.2020
Hostess/Waitress
Fox & Hound Sports Bar
01.2016 - 01.2018
Bartending Certification -
The American Bartending School
High School Diploma -
Lincoln Memorial Philadelphia