Nidia Lavanderos
Victorville,CA
Summary
Efficient Server specializing in customer service, time management, and conflict resolution. Excels in communication, adaptability, and teamwork to meet diverse customer needs and maintain high satisfaction levels.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Server/Restaurant Hostess
Coco's Bakery and Restaurant
San Bernardino, CA
12.2015 - 05.2016
- Greeted guests and provided menus.
- Checked food before serving it to customers.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Stayed informed about daily specials, new menu items, promotions.
- Operated POS terminals to input orders, split bills and calculate totals.
Server/Restaurant Hostess
Denny's Restaurant
Rialto , CA
03.2016 - 01.2020
- Organized food orders and ensured accuracy of items served to customers.
- Replenished water glasses, bread baskets, condiments and other necessities during meal service.
- Provided assistance with clearing plates from tables after meals were completed.
Server
Outback Steakhouse
Victorville, CA
08.2019 - Current
- Took orders from customers accurately and in a timely manner.
- Accurately recorded orders on cash register and point-of-sale system.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Education
High School Diploma -
Pacific High School
San Bernardino, CA06-1993
Skills
- Food Running
- Daily specials memorization
- Hospitality service expertise
- Menu knowledge
- Regulatory Compliance
- Performance Improvement
- Effective customer upselling
Certification
- Food Safety Certification
- Alcohol Serving Certification
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Server
Outback Steakhouse
08.2019 - Current
Server/Restaurant Hostess
Denny's Restaurant
03.2016 - 01.2020
Server/Restaurant Hostess
Coco's Bakery and Restaurant
12.2015 - 05.2016
High School Diploma -
Pacific High School