Ragen Hoffman
Lititz,PA
Summary
High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.
Overview
3
3
years of professional experience
Work History
Server/Restaurant Hostess
The Dutchmaid Deck
Ephrata, Washington
04.2023 - Current
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Operated POS terminals to input orders, split bills and calculate totals.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Team Member
Noodles and Company
Ephrata, Pennsylvania
01.2024 - 07.2024
- Assisted customers with product selection and ordering process.
- Provided customer service support to ensure satisfaction.
- Received, processed, and stocked merchandise in accordance with store policies.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Organized inventory shelves for easy access and maintenance of stock levels.
- Monitored expiration dates on food items for freshness assurance.
- Trained new team members using approved training materials and information.
Busser/Assistant Food Runner
Blackworth
Lititz, Pennsylvania
10.2021 - 11.2023
- Greeted customers and answered questions about menu items.
- Provided quick and efficient clearing of tables between courses.
- Bussed and reset tables in an orderly fashion.
- Assisted servers with stocking supplies, setting up for service and cleaning duties.
- Maintained cleanliness of restaurant dining area throughout shift.
- Replenished napkins, condiments, silverware and glassware as needed.
- Delivered food orders to tables in a timely manner according to company standards.
- Ensured that each table was properly set before seating guests.
- Performed daily side work such as polishing silverware, folding napkins and restocking condiments.
- Maintained a friendly attitude towards customers at all times.
- Provided assistance to other bussers or waitstaff when needed.
Education
High School Diploma -
Warwick Senior High School
Lititz, PA05-2024
Skills
- Safe Food Handling
- Food Running
- Food Delivery
- Table Bussing
- Supply Restocking
- Guest Engagement
- POS operation
- Menu knowledge
- Suggestive Selling
- Strong Work Ethic
Timeline
Team Member
Noodles and Company
01.2024 - 07.2024
Server/Restaurant Hostess
The Dutchmaid Deck
04.2023 - Current
Busser/Assistant Food Runner
Blackworth
10.2021 - 11.2023
High School Diploma -
Warwick Senior High School