Nidra Copeland
Marietta,GA
Summary
High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences. Also attentive Restaurant Hostess skilled at monitoring restaurant activity, maintaining efficient seating and coordinating dining flow. Takes initiative to expedite service with welcoming atmosphere. Works closely with restaurant workers to uphold quality standards of service.
Overview
3
3
years of professional experience
Work History
Host
Blue Moon Pizza
Marietta, GA
01.2024 - 05.2024
- Balanced cash drawers at the end of each shift.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Contributed to team efforts by accomplishing related tasks as needed.
- Greeted guests upon arrival and provided them with menus.
- Provided customers with accurate wait times and monitored waiting list.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Provided excellent customer service by anticipating customer needs.
- Assisted servers in seating guests by escorting them to their tables.
- Processed payments from customers using a POS system.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Greeted customers, answered questions and recommended specials to increase profits.
- Distributed menus to guests, led to tables and gave initial information about service staff or specials.
- Checked restrooms to refill products and perform light cleaning duties, emptying trash, and restocking paper products.
- Accepted payments from guests for dine-in and take-out foods.
- Assisted staff by serving food and beverages or bussing tables.
- Helped service staff handle demand by distributing food and beverages.
Team Member
Dunkin' Donuts
Smyrna, GA
05.2021 - 12.2021
- Collaborated with team members to achieve daily goals.
- Assisted customers with product selection and ordering process.
- Collaborated with team members to maximize productivity and efficiency.
- Greeted customers upon entering the store with friendly demeanor.
- Maintained a clean and organized work area throughout shift.
- Resolved customer issues promptly in a professional manner.
- Adhered to safety guidelines while operating machinery or stocking shelves.
- Operated cash registers to process payments from customers.
- Provided customer service support to ensure satisfaction.
- Developed positive customer relationships through friendly greeting and excellent service.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Worked hard to learn required tasks quickly to maximize performance.
- Maintained positive working relationship with fellow staff and management.
Education
High School Diploma -
Marietta High School
Marietta, GA05-2024
Skills
- Team Collaboration
- Telephone reception
- Reservation coordination
- Menu knowledge
- Front of House Organization
- POS Software
- Guest Relations
- Takeout order processing
- Customer Service
- Reservations
Affiliations
I advocate for the things going on in the world such as pushing people sign petitions and share post that highlights things going in the world.
Accomplishments
I've earned honor roll awards for always keeping my grades up no matter what was going on around me .
Timeline
Host
Blue Moon Pizza
01.2024 - 05.2024
Team Member
Dunkin' Donuts
05.2021 - 12.2021
High School Diploma -
Marietta High School
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