Nieka Anglado
Springtown,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Funeral Services Director
Rose Hills Memorial Park And Mortuary
Whitter, CA
03.2022 - Current
- Passionate about learning and committed to continual improvement.
- Demonstrated creativity and resourcefulness through development of innovative solutions.
- Proven ability to learn quickly and adapt to new situations.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Cultivated interpersonal skills by building positive relationships with others.
- Proven ability to develop and implement creative solutions to complex problems.
- Provided professional services and support in a dynamic work environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Resolved problems, improved operations and provided exceptional service.
- Paid attention to detail while completing assignments.
- Developed strong communication and organizational skills through working on group projects.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Skilled at working independently and collaboratively in a team environment.
Office Manager
Gentile Family Industries, Inc.
Fullerton, CA
07.2016 - 07.2022
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Reported to senior management on organizational performance and progress toward goals.
- Controlled finances to lower costs and keep business operating within budget.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Organized travel arrangements for executives by researching cost-effective options while accommodating individual preferences.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Updated reports, managed accounts, and generated reports for company database.
- Created, maintained and updated filing systems for paper and electronic documents.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Maintained computer and physical filing systems.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Proved successful working within tight deadlines and a fast-paced environment.
Front Office Receptionist
Dental Implants And Periodontics
Seal Beach, CA
03.2008 - 07.2016
- Wrote and distributed treatment, immunization, and home-care paperwork to educate patients and enhance outcomes.
- Maintained transaction security by verifying payment cards against identification.
- Minimized errors in medical paperwork by checking terminology and complying with insurance policies.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Compiled information from files and research to satisfy information requests.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Participated in regular training sessions to stay up-to-date with company policies and industry best practices, ensuring consistent adherence to established guidelines.
- Tracked important information in Open Dental spreadsheets and ran reports or generated graphs using data.
- Maintained clean reception area to promote positive, professional environment for clients.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Increased efficiency through proficient use of office software, including word processing and spreadsheet applications.
- Wrote professional and error-free letters, memoranda and other business documentation to support office needs.
- Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
Education
Associate of Science - Mortuary Science
Cypress College
Cypress, CA05.2022
High School Diploma -
La Habra High School
La Habra, CA06.2003
Skills
- Customer Service
- Active Listening
- Verbal Communication
- Organization and Time Management
- Customer Relations
- Self-Directed
- Analytical Thinking
- Public Speaking
- Troubleshooting
- Interpersonal Communication
- Microsoft suite Software Proficiency
- Clerical Support
Timeline
Funeral Services Director
Rose Hills Memorial Park And Mortuary
03.2022 - Current
Office Manager
Gentile Family Industries, Inc.
07.2016 - 07.2022
Front Office Receptionist
Dental Implants And Periodontics
03.2008 - 07.2016
Associate of Science - Mortuary Science
Cypress College
High School Diploma -
La Habra High School