NIELD EAMES
Baltimore,MD
Summary
Results-oriented sales and retail management professional with 15+ years driving revenue, improving operations, and building high-performing teams. Strong record of exceeding sales targets, optimizing inventory and merchandising, and delivering excellent customer service. Adaptable leader skilled at training, process improvement, and cross-functional collaboration.
Knowledgeable Management Position with proven track record in driving sales growth and fostering client relationships. Successfully led teams to achieve sales targets and expanded market presence through strategic planning. Demonstrated exceptional communication and negotiation skills, consistently building strong, long-term partnerships.
Overview
21
21
years of professional experience
Work History
Sr. Sales Representative
CARCHEX
Hunt Valley, MD
02.2025 - Current
- Consult with clients to recommend extended vehicle protection plans and tailor solutions to customer needs.
- Consistently meet or exceed sales targets through consultative selling and relationship building.
- Maintain accurate client records and follow up to ensure satisfaction and retention.
Manager
Petco
Owings Mills, MD
05.2024 - 12.2024
- Delivered knowledgeable product and service guidance to customers, driving repeat business and loyalty.
- Supported inventory management and merchandising to maintain organized, sellable presentation.
- Collaborated with colleagues to meet sales goals and enhance customer satisfaction.
Store Manager
Goodwill Industries of the Chesapeake
Towson, MD
07.2023 - 11.2023
- Managed daily store operations including scheduling, inventory control, and staff development.
- Implemented sales strategies and customer service improvements that increased store performance.
- Trained and coached employees to ensure operational compliance and a positive shopping experience.
Sales Representative
CARCHEX
Hunt Valley, MD
05.2023 - 07.2023
- Consulted with clients to recommend extended vehicle protection plans and consistently exceeded sales objectives.
- Built rapport and closed tailored solutions to maximize revenue and client satisfaction.
Maintenance Technician II
DAIFUKU
Baltimore, MD
11.2021 - 05.2023
- Performed preventative maintenance and troubleshooting to minimize downtime and improve equipment reliability.
- Followed safety protocols and managed parts inventory to support continuous operations.
Assistant Store Manager
Jos. A. Bank
Baltimore, MD
01.2018 - 05.2021
- Led merchandising, promotions, and customer service initiatives to drive sales growth.
- Coached staff to improve performance, enforce standards, and increase conversion rates.
Account Executive
Automotive Technical Institute
Baltimore, MD
05.2014 - 03.2017
- Developed client relationships and promoted training programs to drive enrollment and revenue.
- Managed outreach and consultative sales activities, meeting enrollment targets.
Account Executive
Verizon Wireless
Baltimore, MD
08.2005 - 07.2013
- Delivered consultative sales and service, consistently meeting or exceeding individual sales quotas.
- Built long-term customer relationships and supported promotional and retention initiatives.
Education
High School Diploma -
Forest Park High School
Skills
- Sales & Customer Relationship Management
- Retail Operations & Team Leadership
- Inventory Management & Merchandising
- Staff Training & Coaching
- Preventive Maintenance & Troubleshooting
- Performance Metrics & KPI-driven Results
- Safety & Compliance
- Selling techniques
- Customer support
- Outbound sales calling
- Negotiation expertise
- Sales presentations
Timeline
Sr. Sales Representative
CARCHEX
02.2025 - Current
Manager
Petco
05.2024 - 12.2024
Store Manager
Goodwill Industries of the Chesapeake
07.2023 - 11.2023
Sales Representative
CARCHEX
05.2023 - 07.2023
Maintenance Technician II
DAIFUKU
11.2021 - 05.2023
Assistant Store Manager
Jos. A. Bank
01.2018 - 05.2021
Account Executive
Automotive Technical Institute
05.2014 - 03.2017
Account Executive
Verizon Wireless
08.2005 - 07.2013
High School Diploma -
Forest Park High School