NIELLA HILAIRE
Lake Worth,FL
Summary
Ambitious, career-focused job seeker, anxious to obtain an entry-level position to help launch career while achieving company goals.
Dedicated student interested in applying excellent communication and interpersonal skills to any role. Experienced in data entry and handling money. Can quickly memorize product details and build customer relationships.
Responsible and motivated young lady ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Hardworking and reliable sales associate with strong ability in communication . Offering interpretation and negotiation skills. Highly organized, proactive and punctual with team-oriented mentality.
Knowledgeable and enthusiastic employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
3
3
years of professional experience
Work History
Sales Associate
Essilor Luxottica
Wellington, FL
08.2023 - Current
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Demonstrated product features and benefits for customers' needs.
- Suggested ideas for improving store operations and increasing profits.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Greeted customers to determine wants or needs.
Cashier
Target
Lake Worth, FL
02.2022 - 08.2023
- Processed cash register transactions on POS and provided correct change
- Maintained high customer satisfaction levels by going the extra mile to personalize service
- Cleaned and sanitized checkouts and other high-touch surfaces
- Accepted checks, debit and credit cards, and gift certificates in line with company policy
- Answered questions regarding special and seasonal products
- Learned special prices and promotions and encouraged customers to participate in offers
- Provided customers with outstanding customer service exceeding store expectations
- Maintained a clear checkout area for tidy presentation
- Greeted customers with prompt and friendly service
- Received feedback and complaints while demonstrating exceptional customer service
- Returned non-purchased products to shelves, maintaining strong visual merchandising
- Maintained knowledge of current products and proper pricing
- Paid attention to surroundings to best serve customers and prevent shrink
- Assisted customers to locate hard-to-find items
- Promoted store loyalty programs, credit cards, and protection plans to guests
- Adhered to cash handling policies and procedures
- Resolved conflicts with customers and looked for opportunities to improve satisfaction
- Set up merchandise displays, including endcaps, floor displays, and aisles
- Kept up a high pace to minimize customer wait times at checkout.
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Cashier
Panera Bread
Boynton Beach, FL
01.2021 - 04.2021
- Maintained high customer satisfaction levels by going the extra mile to personalize service
- Provided customers with outstanding customer service exceeding store expectations
- Resolved conflicts with customers and looked for opportunities to improve satisfaction
- Greeted customers with prompt and friendly service
- Cleaned and sanitized checkouts and other high-touch surfaces.
Education
HIGH SCHOOL DIPLOMA, AP classes, AVID program -
Palm Beach Central High School
05-2023
Skills
- Conflict resolution
- Product recommendations
- Inventory control
- Training and development
- Regulatory compliance
- Scanner operations
- Merchandise restocking
- Process transactions
- Able to prioritize tasks, work under pressure and meet deadlines
- Strong attention to detail
- Proficiency in legal terminology and documentation
- Typing skills and proofreading skills
- Strong communication and organizational skill
- Able to work independently
- Possess strong personal and analytical skills
- Coordinating schedule and process flow
- Drafting legal documents
- Negotiating settlements
Languages
- Creole, Fluent
- French, Native
- Spanish, beginner
Timeline
Sales Associate
Essilor Luxottica
08.2023 - Current
Cashier
Target
02.2022 - 08.2023
Cashier
Panera Bread
01.2021 - 04.2021
HIGH SCHOOL DIPLOMA, AP classes, AVID program -
Palm Beach Central High School