Niemah Price
Atlanta,GA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Continuum Global Solutions
06.2022 - 08.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Made precise decisions addressing issues while keeping in line with policies, procedures, and core values of the company.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Fine Dining Server
Houston’s Steakhouse
10.2020 - 04.2022
- Prepare, serve, and sell beverages (including alcohol) and meals (which may include beef, pork, seafood, peanuts, etc.)
- Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
- Skillfully juggled multiple tasks simultaneously while remaining calm under pressure during busy shifts.
- Manage unexpected changes in a time-sensitive and stressful environment
Front Desk Customer Service Representative
Marriot Marquis
10.2018 - 02.2020
- Answer questions and assist customers when necessary, particularly those with unique needs and circumstances.
- Managed high call volume with professionalism, ensuring that all phone calls were answered quickly and accurately.
- Consistently maintained an organized workspace at the front desk, contributing to a professional atmosphere in the hotel lobby area.
- Assist customers in lifting and storing luggage in designated area.
Education
Associate of Science - Communications
Georgia State University
Atlanta, Ga12.2018
Associate of Science - General Education
North Atlanta High School
Atlanta, GA05.2014
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- CPR Certified
- Safety and Security
Timeline
Customer Service Representative
Continuum Global Solutions
06.2022 - 08.2024
Fine Dining Server
Houston’s Steakhouse
10.2020 - 04.2022
Front Desk Customer Service Representative
Marriot Marquis
10.2018 - 02.2020
Associate of Science - Communications
Georgia State University
Associate of Science - General Education
North Atlanta High School
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