Niesha Davis
Pennsauken
Summary
Versatile healthcare professional with extensive experience in clinical operations and customer service. Expertise in staff training, compliance management, and performance evaluation, ensuring high-quality patient care. Strong organizational and interpersonal skills contribute to efficient, collaborative environments across various healthcare settings.
Overview
1
1
Certification
Work History
Clinical Director
Express Medical Institute
Barrington
- Evaluated clinical staff performance through regular meetings and assessments.
- Provided clinical oversight for staff and services.
- Managed the day-to-day operations of a multi-disciplinary team.
- Provided onboarding and coaching to new hires to help each feel comfortable in job positions and prepared to handle various responsibilities.
- Ensured compliance with all state and federal regulations related to clinical services.
- Led clinical operations to ensure high-quality student learning of patient care standards.
- Improve policies and procedures through development, implementation, revision and evaluation of new protocols.
- Ensured that all employees had appropriate training before working with students.
Operations Coordinator
Camden City Public Schools
Camden
- Coordinated daily operations for Camden City Public Schools' administrative functions.
- Managed communication between school administration and parents to ensure smooth workflow.
- Developed and maintained filing systems for student and staff records.
- Supported the implementation of policies and procedures across the organization.
- Prepared reports on operational activities for school leadership review.
- Facilitated collaboration between different teams to enhance service delivery.
- Organized meetings, conferences, and other events related to operations.
- Communicated organization's missions, goals and vision while aligning each with operational initiatives and delivery of professional services.
- Developed relationships and partnerships with community resources and business leaders.
OFFICE MANAGER
DR. WARREN RUBIN DPM
- Manage the day to day operations of the office.
- Supervised office maintenance staff and processed billing on schedule, maintaining financial accuracy.
- Verified insurance coverage, and provided excellent customer service to patients.
- Processed and filed confidential insurance information, safeguarding patient privacy.
- Scheduled appointments via Microsoft outlook and created office documents and procedures (HIPAA law disclosures and office procedures etc.)
Customer Service Rep
Sprint Wireless
- Delivered exceptional service to enhance overall customer experience.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted customers with inquiries and troubleshooting for wireless services.
- Processed account changes and billing inquiries efficiently.
- Educated customers on service plans and promotions available.
- Handled customer complaints with professionalism and empathy.
- Collaborated with team members to resolve complex customer issues.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
NHA Certified Medical Assistant, Phlebotomy, Pharmacy Tech -
Starlight Medical LLC
Pennsauken, NJ12-2018
Project management -
DEVRY UNIVERSITY
Skills
- Direct patient care
- Electronic health records
- Regulatory compliance
- Care review
- Staff onboarding
- Report preparation
- Customer service
- Team collaboration
- Organizational skills
- Active listening
- Effective communication
- Employee performance evaluations
- Communication skills
Certification
- NHA Certified Phlebotomy Technician
- NHA Certified Medical Assistant
- NHA Certified EKG Technician
- NHA Certified Pharmacy Technician
Timeline
Clinical Director
Express Medical Institute
Operations Coordinator
Camden City Public Schools
OFFICE MANAGER
DR. WARREN RUBIN DPM
Customer Service Rep
Sprint Wireless
NHA Certified Medical Assistant, Phlebotomy, Pharmacy Tech -
Starlight Medical LLC
Project management -
DEVRY UNIVERSITY