Niesha Jimerson
Rutherfordton,NC
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
13
13
years of professional experience
Work History
Business Owner
Self-employeed
01.2021 - Current
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
Personal Care Assistant
LaurelHurst And LaurelWoods
06.2023 - 05.2024
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.
- Contributed to a positive home atmosphere by engaging clients in conversation and recreational activities tailored to their interests.
- Enhanced client well-being by assisting with daily activities such as bathing, dressing, and grooming.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Maintained detailed documentation of client progress, sharing updates with family members and healthcare providers as necessary.
- Promoted independence with structured routines and clear communication to support clients in their daily lives.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Monitored and assisted residents through individual service plans.
- Remained alert to problems or health issues of clients and competently responded.
- Assisted clients with meal planning and preparation, taking into consideration dietary restrictions and preferences for optimal nutrition.
- Prevented injuries through diligent observation of the environment and prompt intervention when needed during mobility assistance tasks.
Customer Service Representative
AT&T
05.2022 - 06.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Participated in training programs to enhance product knowledge and customer service skills.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Technical Support Representative
AT&T
05.2022 - 06.2023
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Managed high levels of call flow and responded to technical support needs.
- Escalated high-priority cases promptly to ensure rapid response times for critical situations requiring advanced attention or expertise.
- Continuously updated personal technical knowledge through participation in workshops, seminars, and self-study to better serve the needs of clients.
- Assisted in streamlining internal processes, reducing call wait times and increasing overall efficiency.
- Implemented feedback from customers to improve overall quality of support services provided by the team.
- Improved response times to support requests, optimizing team shift schedules.
- Played key role in project that significantly reduced system downtime for major clients.
Professional Cleaner
McFarland Cleaning
09.2021 - 05.2022
- Provided exceptional customer service while addressing specific cleaning requests from clients.
- Demonstrated flexibility in adapting to varied work schedules for different clients'' needs.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Enhanced client satisfaction by meticulously cleaning and sanitizing residential properties.
- Achieved streak-free window cleanings throughout various residential homes and commercial spaces utilizing professional tools and techniques.
- Maintained a high standard of cleanliness for commercial buildings, contributing to improved work environments.
- Ensured completion of all assigned tasks within allotted timeframes, demonstrating effective time-management skills.
- Increased client retention rate through consistent attention to detail and thoroughness in all tasks performed.
- Managed client relationships effectively, addressing concerns promptly and professionally while maintaining confidentiality at all times.
- Reduced allergens in homes by thoroughly vacuuming carpets and upholstery, improving indoor air quality.
- Used time management and efficient cleaning methods to meet deadlines.
- Assisted with inventory management and restocked supplies as needed to maintain optimal productivity.
- Promoted a healthy environment by disinfecting high-touch surfaces in both residential and commercial spaces.
- Emptied trashcans and transported waste to collection areas.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Safeguarded clients'' possessions by following proper procedures during the handling of valuables and fragile items.
- Prevented pest infestations by properly disposing of trash and maintaining a clean environment in both indoor and outdoor spaces.
- Upheld safety standards by using appropriate personal protective equipment when handling hazardous materials or chemicals during cleanings.
- Removed trash, debris and other waste materials from premises.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
Direct Support Professional
ResCare
06.2019 - 01.2020
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Assisted disabled clients to support independence and well-being.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
- Promoted physical well-being by supporting clients in engaging in regular exercise routines or therapeutic activities suited to their abilities.
Environmental Specialist
Rutherfordton Regional Hospital
07.2018 - 05.2019
- Improved company compliance with environmental regulations through regular audits and evaluations of operations.
- Reduced environmental risks by conducting thorough site assessments and identifying potential hazards.
- Managed the remediation process for contaminated sites, restoring them to safe conditions for future use.
- Prevented fines or penalties by proactively addressing non-compliance issues identified during regulatory inspections or internal audits.
Sales Associate
Dollar General
05.2016 - 11.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
Quality Control Inspector
Manuelwood Workers And Weavers
06.2014 - 05.2016
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Performed visual inspections and non-destructive tests where appropriate.
- Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
- Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
Heat Press Operator
Manuelwood Workers And Weavers
06.2014 - 05.2016
- Assisted in reducing waste by monitoring material usage and optimizing heat press operations.
- Collaborated with team members to meet production deadlines while ensuring high-quality output.
- Boosted overall productivity by cross-training in various roles within the production facility.
- Maintained a clean work environment, adhering to company standards for hygiene and organization.
- Expanded knowledge of industry trends through consistent research on new materials, techniques, and technologies.
- Delivered high-quality results under tight deadlines, working efficiently during peak demand periods.
- Supported continuous improvement initiatives by providing feedback on processes and procedures related to heat press operations.
- Provided excellent customer service when addressing questions or concerns regarding product specifications or order status updates.
Assistant
Willow Ridge Assisted Living
08.2013 - 05.2014
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
Activities Assistant
Oak Grove Assistance Living
08.2013 - 05.2014
- Supported emotional well-being of residents with personalized one-on-one interactions and attentive care during activities.
- Enhanced resident engagement by organizing and leading diverse activities such as arts, crafts, games, and outings.
- Planned, coordinated, and implemented activities to address needs of participants with varying abilities.
- Provided emotional support and companionship to improve quality of life for residents.
- Provided clear communication to staff, residents, and family members regarding upcoming events and any necessary accommodations or modifications needed for participation.
- Engaged residents through events, small groups, and personal attention.
- Increased social interaction among residents through facilitating group activities and fostering a sense of community.
- Scheduled movies, entertainment, and other special events.
Kennel Worker
Rutherford Animal Hospital
08.2011 - 06.2013
- Ensured animal safety with proper handling techniques and adherence to facility guidelines.
- Improved kennel cleanliness by maintaining a strict schedule of sanitation and disinfection procedures.
- Demonstrated compassion toward all animals in our care regardless of breed or background while treating them with respect and dignity.
- Cared for physical and psychological needs of animals with regular walks and playtime.
- Maintained sanitary conditions for animals by cleaning living spaces and cages according to [State] health code guidelines.
- Monitored and maintained food and water of boarded animals according to animal dietary health guidelines.
Education
Bachelor of Science - Nursing
Central Piedmont Community College
Charlotte, NC07.2026
Bachelor of Science - Criminal Justice
Isothermal Community College
Spindale, NC07.2017
High School Diploma -
RS Central High School
Rutherfordton, NC06.2014
Skills
Customer Service
Customer Relations
Attention to Detail
Driven and Determined
Entrepreneurial personality
Relationship Building
Work Planning and Prioritization
Team Collaboration and Leadership
Strategic Decision-Making
Issue Resolution
Goal Setting
Business Leadership
Inventory Tracking and Management
Desktops, Laptops, and Mobile Devices
Teamwork
Housekeeping
Cleaning and organizing abilities
Health and safety compliance
Residential Cleaning
Hospitality background
Customer service-focused
Excellent oral and written communication
Personal Hygiene Assistance
Behavioral Management
Emotional Support
Dementia Care
HIPAA Compliance
Vital signs monitoring
Compassionate Care
End of life care
Continuing education
Nutrition monitoring
Transfer Techniques
Languages
English
Timeline
Personal Care Assistant
LaurelHurst And LaurelWoods
06.2023 - 05.2024
Customer Service Representative
AT&T
05.2022 - 06.2023
Technical Support Representative
AT&T
05.2022 - 06.2023
Professional Cleaner
McFarland Cleaning
09.2021 - 05.2022
Business Owner
Self-employeed
01.2021 - Current
Direct Support Professional
ResCare
06.2019 - 01.2020
Environmental Specialist
Rutherfordton Regional Hospital
07.2018 - 05.2019
Sales Associate
Dollar General
05.2016 - 11.2018
Quality Control Inspector
Manuelwood Workers And Weavers
06.2014 - 05.2016
Heat Press Operator
Manuelwood Workers And Weavers
06.2014 - 05.2016
Assistant
Willow Ridge Assisted Living
08.2013 - 05.2014
Activities Assistant
Oak Grove Assistance Living
08.2013 - 05.2014
Kennel Worker
Rutherford Animal Hospital
08.2011 - 06.2013
Bachelor of Science - Nursing
Central Piedmont Community College
Bachelor of Science - Criminal Justice
Isothermal Community College
High School Diploma -
RS Central High School
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