Summary
Overview
Work History
Education
Skills
Websites
Hobbies and Interests
Languages
Timeline
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Ni'esha Rashid

Ni'esha Rashid

Birmingham,AL

Summary

Hi, I'm Niesha and the biggest aspect I stand on in life is having integrity. I love to learn new things and gain experience in different fields of work. I'm always open to asking questions and learning on the go. I'm a reliable Shift Leader with 5 years in customer service industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers.

Overview

6
6
years of professional experience

Work History

Shift Supervisor

Freddy's
01.2019 - 07.2024
  • Working here at Freddy's provided me with growth opportunities and better work experience
  • I started off here as a cashier and then advanced into a trainer, and about a year later I was promoted to a shift supervisor.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.

Deli Food Server

Publix
05.2023 - 08.2023
  • I oversee serving all customers fresh and good quality foods.
  • Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
  • Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
  • Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
  • Enhanced customer satisfaction by providing efficient and friendly food service.

Customer Service Representative

Call Center Services Inc.
05.2021 - 10.2022
  • In this position I was assigned to answer calls and take care of customer requests.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
  • Responded to customer requests for products, services, and company information.

Desk Clerk (Temp Service Job)

C&I Enclosures
08.2022 - 10.2022
  • While working here I learned to file paperwork and send invoices.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained clean and organized front desk area, ensuring a welcoming atmosphere for guests.
  • Checked in and out designated equipment, keys, and supplies.
  • Provided stellar customer service even during high-traffic periods, maintaining composure and professionalism under pressure.
  • Demonstrated strong multitasking abilities in handling multiple duties simultaneously without sacrificing quality or attention to detail.

Education

Associate of Science - Animal Science

Lawson State Community College
Birmingham
03.2024

Graduate -

Huffman High School
Center Point
05.2021

Skills

  • Computing
  • Customer Service
  • Management
  • Leadership
  • Problem Solving
  • Typing
  • Critical Thinking
  • Time Management
  • Decision Making
  • Employee Training
  • Workplace Safety
  • Staff Management
  • Customer-Oriented
  • Cash handling expertise
  • Sales and Upselling
  • Flexible Schedule

Hobbies and Interests

  • I like to play soccer in my free time.
  • I like to exercise at the gym.
  • I love to play instrumentals with my pink flute.
  • I also enjoy watching documentaries.



Languages

Spanish
Professional Working

Timeline

Deli Food Server

Publix
05.2023 - 08.2023

Desk Clerk (Temp Service Job)

C&I Enclosures
08.2022 - 10.2022

Customer Service Representative

Call Center Services Inc.
05.2021 - 10.2022

Shift Supervisor

Freddy's
01.2019 - 07.2024

Associate of Science - Animal Science

Lawson State Community College

Graduate -

Huffman High School

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Ni'esha Rashid