Niesha Tezeno
Pearland,TX
Summary
A knowledgeable and dedicated professional with extensive experience in the Municipality industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
21
21
years of professional experience
Work History
Customer Service Representative
City Of Pearland
Pearland, TX
08.2023 - 03.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Investigated and resolved customer inquiries and complaints quickly.
Recreation Attendant
City Of Pearland
Pearland, TX
04.2023 - 08.2023
- Monitors the activities of contracted, independent instructors, officials, rentals, and volunteers
- Helps and informs participants, spectators, umpires, and citizens regarding recreation programs and parks
- Logs daily visitation
- Evaluates participant needs and interest and makes recommendations; responds to customer and public inquiries, concerns and complaints
- Assists with administrative duties at the front desk; answers phone calls, sells and renews memberships, gives tours
- Cleans and maintains facilities when necessary
- Locks and secures buildings, recreation areas including fields at the end of the day
- Prepares for events by assisting in event set-up; participates in event tear down
- Oversees daily use and special events of the Natatorium by department staff, schools, military, community organizations and clubs
- Patrols facilities to detect damage to facilities and report damages to appropriate authority
- Assists with filtration system operation, maintenance and repair.
- Educated guests on proper use of equipment to minimize injuries and ensure a safe experience.
- Engaged safety devices and monitored attraction during operation to reduce safety risks.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing inquiries.
- Maintained clean and safe work environment and monitored immediate area and surroundings for trash and debris.
- Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
School Bus Driver
Pearland ISD
Pearland, TX
03.2023 - 08.2023
- Perform beginning-shift vehicle inspections before departure
- Complete bus route on schedule while stopping at all stops
- Operated CB radio and bus PA system to make announcements and stay abreast of traffic conditions.
- Completed logbooks, incident reports and other daily paperwork.
- Complied with all relevant state and federal regulations regarding school transportation services, ensuring the safety and well-being of students at all times.
- Maintained accurate records of student pick-ups and drop-offs, ensuring proper documentation for school administration purposes.
- Drove bus along assigned route, picking up students.
- Executed proper and timely loading and unloading of passengers.
- Safely transport goods and passengers
- Report all mechanical issues to the service manager immediately
- Obey all traffic laws
- Always maintain a clean and sanitary bus.
Tax Associate
H & R Block Tax Services
Houston, TX
09.2017 - 02.2018
- Prepared tax payments
- Estimated and tracked tax returns
- Prepared necessary paperwork for tax payments and returns
- Identified tax savings and suggested ways for customers to increase profits.
- Utilized tax software to prepare returns and meet deadlines.
- Maintained detailed records of client interactions and transactions, ensuring the highest level of accuracy and confidentiality.
- Analyzed financial records to verify accuracy of tax returns.
- Assessed client tax situations to determine best filing options.
School Bus Driver
Fort Bend Independent School District
Houston, TX
08.2015 - 02.2018
- Perform beginning-shift vehicle inspections before departure
- Complete bus route on schedule while stopping at all stops
- Assist the disabled and elderly with embarking and disembarking
- Help with stowing luggage and bicycles
- Safely transport goods and passengers
- Report all mechanical issues to the service manager immediately
- Obey all traffic laws
- Always maintain a clean and sanitary bus.
- Operated CB radio and bus PA system to make announcements and stay abreast of traffic conditions.
- Completed logbooks, incident reports and other daily paperwork.
- Created and enforced bus rules and kept expectations posted.
- Complied with all relevant state and federal regulations regarding school transportation services, ensuring the safety and well-being of students at all times.
- Taught students first-aid and emergency protocols in case of emergency.
- Maintained accurate records of student pick-ups and drop-offs, ensuring proper documentation for school administration purposes.
- Drove bus along assigned route, picking up students.
Retail Personal Banker
Woodforest Bank
Houston, TX
05.2009 - 02.2010
- Prepared contracts and related documentation according to strict standards.
- Networked to increase client base and encourage existing clients to expand financial portfolios.
- Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
- Provided exceptional customer service by resolving complex issues quickly, earning multiple commendations from satisfied clients.
- Streamlined the loan application process for customers, resulting in faster approvals and higher customer satisfaction.
- Met with members to understand goals and recommend solutions to fit specific needs.
- Increased new account acquisitions through effective cross-selling of bank products and services.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
Cashier
Ross Stores
Pearland, TX
10.2023 - 12.2023
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
- Greeted customers entering store and responded promptly to customer needs.
Customer Service Representative Lead
FedEx Office
Houston, TX
06.2007 - 05.2009
- Trained incoming customer service representatives
- Educated customers on company features, offers and products
- Performed human resource management duties, i.e., bank deposits, time-card reconciliation, scheduling
- Designed and produced projects for clients to translate ideas into quality products
- Served as point of contact via multi-line phone system, email, fax, and in-person meetings with clients.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Delivered prompt service to prioritize customer needs.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Onboarded and trained customer representatives to meet performance and service goals.
Bank Teller Intern
CBC Federal Credit Union
Port Hueneme, CA
08.2003 - 01.2004
- Executed financial transactions according to bank policies and procedures
- Maintained balanced till and accurate cash balance report at start and end of each shift
- Proactively educated clients on utilizing available access channels (i.e., ATM and Online Banking)
- Facilitated client relationships and referred bank products to increase branch sales potential.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Executed wire transfers, stop payments and account transfers.
- Arranged monies received in cash boxes and coin dispensers according to denomination.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
Education
Associate of Arts - Business Communications
Houston Community College
Houston, TX05.2013
Skills
- Data Entry
- File Management
- Copywriting
- Cash Handling
- Customer Service
- Interpersonal skills
- Problem-solving
- Management
- LiveChat Messaging
- Order and Refund Processing
- Problem Resolution
- Documentation
- Critical Thinking
- Policies and Procedures Adherence
- Retail store support
- Call Management
- Work Prioritization
- Administrative and Office Support
- Microsoft Word
- Customer Relations
- Microsoft Excel
- Microsoft PowerPoint
- Account Management
- Credit Card Payment Processing
- Administrative Support
- Clerical Support
- Call Center Operations
- Multi-Line Phone Talent
- Conflict Resolution
- Money Handling Abilities
- Typing Proficiency
- Computer Proficiency
- Office Equipment Proficiency
- Calm and Professional Under Pressure
- Filing
- Calendaring
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
One’s own thought is one’s world. What a person thinks is what he becomes.
Maitri Upanishads
Timeline
Cashier
Ross Stores
10.2023 - 12.2023
Customer Service Representative
City Of Pearland
08.2023 - 03.2024
Recreation Attendant
City Of Pearland
04.2023 - 08.2023
School Bus Driver
Pearland ISD
03.2023 - 08.2023
Tax Associate
H & R Block Tax Services
09.2017 - 02.2018
School Bus Driver
Fort Bend Independent School District
08.2015 - 02.2018
Retail Personal Banker
Woodforest Bank
05.2009 - 02.2010
Customer Service Representative Lead
FedEx Office
06.2007 - 05.2009
Bank Teller Intern
CBC Federal Credit Union
08.2003 - 01.2004
Associate of Arts - Business Communications
Houston Community College