Nie Vong Thao
Las Vegas,NV
Summary
Knowledgeable, dedicated and hardworking individual seeking an opportunity to work for a company to further advance customer service, administrative, and business management skills.
Overview
13
13
years of professional experience
Work History
Server
Umami Sushi
Las Vegas, NV
09.2024 - Current
- Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
- Managed multi-tasking in fast-paced environment, ensuring timely order delivery and accuracy.
- Trained new team members on menu offerings, service standards, and operational procedures.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Elevated the guest experience by anticipating their needs proactively throughout their visit.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Server
Bonchon
07.2024 - 09.2024
- Dynamic and customer-focused server in fast-paced dining environments
- Skilled in delivering exceptional service, managing multiple tables efficiently, and fostering positive guest experiences
- Proficient in menu knowledge, food and beverage, and handling customer inquiries and concerns
- Strong team player with excellent communication skills, dedicated to ensuring a welcoming atmosphere and repeat business.
Boutique sales associate
Umber
Tulsa, OK
05.2024 - 07.2024
- Greeting all customers with a friendly attitude
- Promoting products, offering incentives, and building relationships with customers
- Maintain a clean and proper work environment
- Prep/steam/tag/hang all new inventory
- Operating the cash register and checking out customers in a friendly manner
- Model new inventory for social media content
Boutique associate
Yessi’s Online Boutique
Owasso, OK
03.2022 - 07.2024
- Promoting products through social media
- Assisting with stock-taking and inventory
- Model all new inventory stock and creating content for social media
- Prep/steam/hang all new inventory
- Correctly packaging/labeling customer orders to ship out on a timely manner
Receptionist
Secure Dentures and Implants
Owasso, OK
02.2020 - 01.2021
- Greeting/checking in patients with a friendly attitude
- Review patient files and records, including medical and dental history, and insurance coverage
- Organizing/filing paperwork and forms
- Assist in clinical procedures within limits allowed
- Confer with customers by telephone or in person in order to provide information about their accounts
- Provide scheduling times available for customer appointments
- Assist in insurance verification for customer appointments
Receptionist/ Clinical Assistant
Armstrong Medical
Owasso, OK
10.2019 - 02.2020
- Greeting/checking in patients with a friendly attitude
- Review patient files and records, including medical history, medication and immunization status
- Taking vitals and rooming patients in an efficient, timely manner
- Conducted physical assessments of relevant body areas and performed standardized tests to check responses
- Assist in clinical procedures within limits allowed
- Triage patients to correct departments
- Organizing/filing paperwork and forms
Customer Service Representative
Insurica
Tulsa, OK
06.2018 - 10.2019
- Contact customers in order to respond to inquiries or to notify them of changes as a result of any planned adjustments
- Input customer information and records for documentation purposes
- Check to ensure that appropriate changes were made to resolve customers' problems
- Confer with customers by telephone or in person in order to provide information about their accounts, discuss coverages, or to obtain details of any complaints
- Keep records of customer interactions and transactions, recording details of inquiries, and comments, as well as actions taken
- Refer unresolved customer grievances to designated departments for further investigation
Customer Service Representative
GuideOne Insurance
Owasso, OK
07.2013 - 06.2018
- Maintain a clean and proper administrative environment
- Provide optimum service to policy holders with bilingual skills
- Notify policy holders by telephone or in person to provide information regarding personal accounts, or discuss coverages
- Handles policy interpretation and documentation
- Understands evaluation of liability exposures
- Maintain quality in filing confidential records correctly and efficiently
- Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
Education
Business Management
Tulsa Community College
Tulsa, OK01-2013
Skills
- Bilingual in Hmong and English
- Superior multitasking- answering phones, scheduling appointments, manage patient records
- Exceptional customer service skills
- Strong computer skills with the ability to learn new programs
- Proficient in MS Office/Excel/data input management program Epic used to collect information
- Thorough and meticulous in all paperwork and data entry, handling medical records accordingly and understand current HIPPA laws
- Problem solving skills needed to assist customers with credit, account receivables, billing and payments
- Excellent team work abilities with co-workers
- Proven loyalty with a company and growth of knowledge
Timeline
Server
Umami Sushi
09.2024 - Current
Server
Bonchon
07.2024 - 09.2024
Boutique sales associate
Umber
05.2024 - 07.2024
Boutique associate
Yessi’s Online Boutique
03.2022 - 07.2024
Receptionist
Secure Dentures and Implants
02.2020 - 01.2021
Receptionist/ Clinical Assistant
Armstrong Medical
10.2019 - 02.2020
Customer Service Representative
Insurica
06.2018 - 10.2019
Customer Service Representative
GuideOne Insurance
07.2013 - 06.2018
Business Management
Tulsa Community College