Lily Vang
Milwaukee,WI
Summary
Adaptable and hardworking professional with experience in healthcare, retail, and food service, currently pursuing an Associate of Arts in Communications. Proven ability to deliver excellent customer service, communicate effectively, and work efficiently under pressure. Strong skills in sales, organization, public speaking, and teamwork. Bilingual in English and basic Hmong.
Overview
7
7
years of professional experience
1
1
Certification
4
4
years of post-secondary education
Work History
Server
Room Service
05.2024 - Current
- Maintain cleanliness and help organize workspaces and supplies.
- Assisted in training new staff on menu knowledge and service protocols.
- Delivered exceptional customer service, ensuring timely and accurate order fulfillment.
- Upsell and promote items to meet revenue and monthly goals as well as customer satisfaction.
Pharmacy Technician
Walgreens
06.2020 - 09.2022
- Filled prescriptions, processed insurance claims, and provided medication information.
- Collaborated with doctors, nurses, and patients to ensure safe medication use.
- Administered COVID-19 tests and maintained accurate patient records.
- Assisted pharmacists in medication management and patient consultations to enhance service quality.
Merchandise Associate / Cashier
TJ Maxx
09.2019 - 03.2020
- Assisted customers with purchases and provided product information.
- Promoted and sold store credit cards, meeting daily and monthly goals.
- Assisted in merchandising displays to enhance product visibility and customer engagement.
Certified Nursing Assistant (CNA)
St. Camillus
07.2018 - 06.2019
- Assisted residents with daily living activities including mobility, hygiene, and meals, promoting independence and dignity.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
Education
Associate of Arts - Communications
Milwaukee Area Technical College (MATC)
Milwaukee, WI05.2026
High School Diploma -
Milwaukee School of Languages
Milwaukee, WI 08.2016 - 05.2020
Skills
- Sales & Upselling
- Customer Service
- Communication (Written & Verbal)
- Public Speaking & Networking
- Medication Handling & Patient Care
- Organization & Multitasking
- Basic Computer Skills (Microsoft Office, POS Systems)
- Languages: English (fluent), Hmong (basic)
- Cash management
Certification
- Certified Nursing Assistant (CNA) – 2018
- Pharmacy Technician Training – 2021
Other Experience
Beauty Pageant Participant Gained experience in public speaking, pitching ideas, and networking for sponsorships. Developed self-confidence and communication under pressure.
Languages
Hmong