Briana Gioia

• Deliver exceptional customer service in a fast-paced, high-volume restaurant while building lasting relationships with guests.
• Assist management with daily scheduling, shift coordination, and organizing restaurant operations to ensure efficient service and appropriate staffing.
• Train, mentor, and support new team members, helping them learn company standards, customer service expectations, and daily procedures.
• Open and close the restaurant, ensuring operational readiness, cash handling accuracy, and completion of daily responsibilities.
• Help coordinate team workflow and dining room operations during busy service periods to maintain efficiency and a positive guest experience.
• Resolve guest concerns with professionalism, empathy, and effective problem-solving.
• Process cash and credit transactions accurately while maintaining attention to detail.
• Maintain extensive knowledge of menu offerings and promotions, using consultative selling techniques to increase sales.
• Assist with inventory management by monitoring supplies, stocking products, and communicating inventory needs to management.
• Collaborate closely with managers and team members to maintain high service standards and achieve daily operational goals.
• Consistently demonstrate strong organization, leadership, communication, and multitasking skills in a fast-paced environment.

• Coordinated private events and guest reservations while ensuring every detail was executed successfully.
• Delivered exceptional customer service in a fast-paced, high-volume environment.
• Built strong guest relationships, encouraging repeat business through outstanding hospitality.
• Assisted in planning and executing special events.
• Trained and mentored new team members on company standards and customer service expectations.
• Worked closely with management to maintain efficient daily operations and guest satisfaction.

Relevant Coursework:

• Health Education
• Clinical Experience in Nursing Home Settings
• Child Care & Development