Caden Hudson
Massillon,Ohio
Summary
Motivated customer service professional and Business Administration student with experience in sales, upselling, and promoting membership programs. Recognized for exceeding sales expectations, delivering positive customer experiences, and resolving concerns quickly. Skilled in relationship building, teamwork, and thriving in busy, customer-focused environments. Currently pursuing a Bachelor's in Business Administration (3.85 GPA), combining academic knowledge in management and marketing with hands-on retail and service experience.
Overview
3
3
years of professional experience
Work History
Server
Cracker Barrell Old Country Store
Canton, OH
12.2025 - Current
- Maximized sales revenue by upselling daily specials and promotions.
- Delivered exceptional customer service by addressing inquiries and resolving complaints efficiently.
- Facilitated coordination of food and beverage orders with kitchen staff to ensure prompt delivery.
- Executed effective multitasking by overseeing multiple tables concurrently while ensuring high service quality.
Curb Server
Swensons Drive-Ins
01.2024 - 01.2025
- Sold $1,500+ in gift cards in a single month, boosting promotional revenue and exceeding sales expectations.
- Consistently surpass $1,000/hour in sales during peak hours by upselling menu items and recommending add-ons.
- Provide personalized service to 85+ guests per shift, encouraging repeat business and customer loyalty.
- Quickly resolve customer concerns to maintain a 100% satisfaction record.
- Collaborate with team members to ensure efficient service flow in a high-pressure environment.
School Store Assistant
Washington High School
01.2023 - 01.2024
- Assisted customers in product selection and processed transactions accurately.
- Managed off-site deliveries across town, demonstrating reliability and time management.
- Demonstrated strong teamwork skills, contributing to a positive store atmosphere and ensuring smooth daily operations.
Car Wash Attendant
Star Wash
01.2023 - 01.2024
- Exceeded sales targets by selling 35+ monthly memberships in a single promotional month
- Monitored inventory levels of cleaning supplies, ensuring timely restocking as needed.
- Educated customers on package benefits, boosting conversion rates and enhancing customer value.
- Delivered a positive customer experience that encouraged return visits.
Education
Bachelor's of Business Administration - Business Management
Kent State University At Stark
Canton, Ohio12.2026
Associate of Arts - Business
Kent State University
Canton, OH12-2024
Skills
- Sales & Upselling
- Conflict Resolution
- Adaptability
- Conflict Management
- Customer Relationship Management
- Lead Generation & Conversion
- Customer Service
- Interpersonal Skills
- Team Collaboration
- Microsoft Office (Excel, Word, PowerPoint)
- Negotiation & Persuasion
- Multitasking
- Attention to Detail
- POS Systems
Timeline
Server
Cracker Barrell Old Country Store
12.2025 - Current
Curb Server
Swensons Drive-Ins
01.2024 - 01.2025
School Store Assistant
Washington High School
01.2023 - 01.2024
Car Wash Attendant
Star Wash
01.2023 - 01.2024
Bachelor's of Business Administration - Business Management
Kent State University At Stark
Associate of Arts - Business
Kent State University