ADRIUN RYAN PANGANIBAN
Mountain House,CA
Summary
Relationship-driven customer service professional with experience building customer relationships, identifying needs, recommending tailored solutions, and driving sales in fast-paced environments. Proven ability to communicate effectively, manage competing priorities, resolve customer concerns, and maintain strong attention to detail. Brings a consultative approach to customer interactions, strong organizational skills, and a demonstrated ability to build and grow relationships. Eager to apply these strengths and develop expertise in technology sales as an Inside Account Representative.
Overview
2
2
Languages
4
4
years of professional experience
Work History
Server
Ruby & Roses
Pleasanton, CA
09.2025 - Current
- Build and maintain relationships with multiple customers simultaneously in an upscale dining, high-volume environment, serving as a consistent point of contact while delivering highly personalized service.
- Identify customer preferences and needs through direct conversation and recommend tailored products and premium wine pairings to increase sales.
- Use persuasive, customer-focused communication to explain options and guide customers toward solutions that fit their needs.
- Resolve customer concerns through calm, solution-focused communication while protecting long-term customer satisfaction.
- Manage shifting priorities and competing customer requests during peak periods while maintaining accuracy, professionalism, and attention to detail.
- Collaborate with team members to coordinate customer needs and ensure orders and service are completed accurately and efficiently.
CNA Student
CreekView Health Center
Pleasanton, CA
01.2025 - 03.2025
- Served as the primary point of contact for 8 patients, developing strong relationship-management and communication skills in a high-responsibility environment.
- Independently managed daily needs of patients, monitored and documented vital signs, and maintained accurate information with strong attention to detail.
- Coordinated with 3 RNs to communicate priorities and ensure timely, accurate information reached the appropriate team members.
- Recognized and communicated changing needs while working under supervision and following established procedures.
- Maintained professionalism, confidentiality, and sound judgment when handling sensitive information.
Head Coach
Irish Springs Basketball AAU
Mountain House, CA
11.2022 - 06.2024
- Grew the team from 8 to 22 players across multiple seasons through relationship building, effective communication with families, and a strong focus on player development and engagement.
- Managed relationships across players, parents, and staff, serving as a trusted point of contact for questions, concerns, and team needs.
- Designed training sessions around individual needs, demonstrating a consultative approach to identifying needs and developing tailored programs.
- Proactively addressed conflicts and challenges while maintaining positive relationships and a collaborative team environment.
- Managed multiple priorities and drove responsibilities to completion throughout the season.
Education
Associate of Science - Biology; Allied Health
Las Positas College
Livermore, CA12-2026
Skills
- Relationship-Based Selling
- Customer Needs Discovery
- Sales & Upselling
- Customer Relationship Building
- Audience-Adaptive Communication
- Problem Solving & Critical Thinking
- Conflict Resolution
- Data Entry & Documentation
- Time Management & Organization
- Attention to Detail
- Cross-Functional Collaboration
- Customer Service
- Microsoft: Excel, Office 365
- Google: Google Workspace
- Business Skills: Data Entry, Customer Communication, Documentation, Sales, Organization
LANGUAGES
English
Tagalog (Limited Working Proficiency)
Timeline
Server
Ruby & Roses
09.2025 - Current
CNA Student
CreekView Health Center
01.2025 - 03.2025
Head Coach
Irish Springs Basketball AAU
11.2022 - 06.2024
Associate of Science - Biology; Allied Health
Las Positas College