Team Lead
Dairy Queen Grill & Chill
Macon, GA
01.2022 - 08.2024
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Trained new staff in relevant processes and procedures.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Coordinated daily operations, ensuring team adherence to company policies and procedures.