Nigar (Nicole) Hasanzade
Spring
Summary
Results-oriented Selling Specialist with a strong background in retail sales and customer service. Skilled in enhancing customer experiences and driving sales through strategic communication and problem-solving. Improved store layout for increased product visibility and customer flow. Expertise in sales analysis and developing customer loyalty strategies grounded in data insights.
Overview
3
3
years of professional experience
Work History
Selling Specialist
Dillard's
Houston
06.2023 - 01.2026
- Guided customers in selecting merchandise to enhance their shopping experience.
- Recommended, selected and located merchandise based on customer desires.
- Educated customers on product features and benefits, facilitating informed purchasing decisions.
- Demonstrated proper product use to interested customers, adapting demonstrations to customer interests and needs to maximize impact on purchase decisions.
- Developed a loyal client base through exceptional service and product expertise, enhancing customer satisfaction.
- Engaged with customers to build rapport and encourage repeat visits to the store.
- Provided exceptional customer service by addressing inquiries and resolving complaints.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Monitored store for security breaches and theft incidents, ensuring a safe shopping environment.
Education
Master of Arts - Philology
Azerbaijan State University
Azerbaijan05-1995
Skills
- Customer service
- Sales analysis
- Product demonstrations
- Relationship management
- Trend identification
- Client engagement
- Market research
- Problem solving
- Effective communication
- Time management
- Adaptability
- Critical thinking
- Team collaboration
- Goal oriented
- Multitasking capacity
- Closing deals
- Safety and cleanliness standards
- Organizational skills
- Building customer loyalty
- Basic mathematics
- Organization
- Interpersonal skills
- Relationship building
- Verbal communication
- Goal driven
- Team building
- Multitasking
- Sales promotions
- Honest and dependable
- Multilingual communication
- Satisfaction measurement
- Sales expertise
- Customer expectations
Languages
English
Full Professional
German
Limited
Russian
Native/ Bilingual
Turkish
Full Professional
Timeline
Selling Specialist
Dillard's
06.2023 - 01.2026
Master of Arts - Philology
Azerbaijan State University