Nigel Haney
Arlington,WA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Personnel Specialist
United States Navy
10.2003 - 10.2023
- Cross-trained to cover other personnel staff duties to facilitate office management.
- Conducted full-cycle recruitment to meet company staffing goals and maintain effective business operations.
- Initiated and maintained personnel and employee-related files and records and established archives to support internal audits.
- Assisted supervisors with employee performance management and offered recommendations for approach and process.
- Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Check to ensure that appropriate changes were made to resolve customers' problems.
Career Counselor
United States Navy
10.2003 - 10.2023
- Counseled clients one-on-one regarding current situation, desires, aptitudes, education, and employment history.
- Devised and oversaw job fairs and career events.
- Attended job fairs and visited classrooms to provide wide range of information to prospective job seekers.
- Led workshops for job seekers to provide information on job searching, application completion, and resume building.
Education
No Degree - Business Administration And Management
Columbia College
Columbia, MONo Degree - Senior Enlisted Joint Professional Military Ed
Joint Knowledge Online Division
Washington D.C.04.2018
No Degree - Primary Enlisted Professional Military Education
United States Naval War College
Newport, RI03.2018
No Degree - Basic Enlisted Professional Military Education
United States Naval War College
Newport, RI05.2017
High School Diploma -
Glenview High School
Glenview, IL06.1995
Skills
- Organizational Development
- Interpersonal Skills
- Decision Making
- Project Management
- Training and Development
- Employee Relations Management
- Data Analysis
- Attention to Detail
- Critical Thinking
- Active Listening
- Team Building
- Problem Solving
Certification
- World Class Customer Service, Department Of The Navy, March 15, 2010
- Environmental Laws and Regulations, Environmental Resource Center, August 25, 2011
- YN/PS Advanced Administration, Department Of The Navy, June 14, 2013
- Command Financial Specialist Training, Naval Base Everett, April 14, 2017
- Leadership Foundry, Enlisted Leadership Foundation-October 20, 2017
- Lean Six Sigma White Belt, Yellow Belt, Project Management Institute Inc- May 18, 2018
Timeline
Personnel Specialist
United States Navy
10.2003 - 10.2023
Career Counselor
United States Navy
10.2003 - 10.2023
No Degree - Business Administration And Management
Columbia College
No Degree - Senior Enlisted Joint Professional Military Ed
Joint Knowledge Online Division
No Degree - Primary Enlisted Professional Military Education
United States Naval War College
No Degree - Basic Enlisted Professional Military Education
United States Naval War College
High School Diploma -
Glenview High School
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