Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nigel Kitto

Saint Augustine,FLORIDA

Summary

Results-focused Senior Project Manager, Consultant, Business Analyst with over 15 years of experience within finance and call center management. Proven track record of driving continuous improvement through Agile and Jira methodologies, fostering productive partnerships across business and technical teams. Skilled in quickly assessing operational challenges, providing actionable recommendations, making sound business decisions, and consistently delivering impactful results. Expertise in managing call center operations, enhancing customer satisfaction, and optimizing workforce efficiency

Overview

15
15
years of professional experience

Work History

Loan Officer /Business Analyst

TMBC
Saint Augustine, FL
11.2024 - Current

Evaluated loan applications to determine creditworthiness and compliance with lending guidelines.

Collaborated with clients to gather necessary documentation for loan processing and approval.

Utilized loan origination software to streamline application workflows and improve turnaround times.

Assisted in developing financial solutions tailored to client needs, enhancing overall customer satisfaction.

Senior Consultant /Senior Project Manager

CGI Technologies
Virginia, VA
03.2012 - 11.2023

Optimized business processes and implemented task automation, achieving a 28% increase in productivity and significant reduction in operational costs within three months.

Led major business transformation projects for clients, utilizing JIRA and Agile methodologies to bridge business leaders and technical teams effectively.

Leveraged Visio and Camunda for precise process mapping, ensuring thorough and actionable project deliverables.

Applied Jira, Agile, and Waterfall methodologies to align technology initiatives with specific business objectives.

Collaborated closely with business users to define customer-centric requirements, using Agile user stories in Jira, leading to a substantial reduction in defects due to well-defined acceptance criteria

Business Consultant /Senior Project Manager

Lloyds Bank
London, UK
07.2011 - 03.2012

Executed rapid operational assessments for UK and European banking clients, identifying efficiency opportunities. Resulted in a 20% enhancement in operational efficiency within three months

Implemented business process and system automation modifications, achieving significant cost savings over 3 month period.

Completed crucial GAP analysis between business and technical teams to ensure smooth implementation of change.

Crafted functional solutions documentation to facilitate timely delivery across various business and IT projects.

Education

Project Management

PRINCE II

Skills

  • Project Management
  • JIRA, AGILE, WATERFALL
  • SDLC
  • VISIO/CAMUNDA (BPM)
  • JIRA TICKET CREATION
  • ACCEPTANCE CRITERIA CAPTURE
  • AGILE STORY CREATION
  • API's
  • PROCESS MODELLING

Timeline

Loan Officer /Business Analyst

TMBC
11.2024 - Current

Senior Consultant /Senior Project Manager

CGI Technologies
03.2012 - 11.2023

Business Consultant /Senior Project Manager

Lloyds Bank
07.2011 - 03.2012

Project Management

PRINCE II
Nigel Kitto