
Results-focused Senior Project Manager, Consultant, Business Analyst with over 15 years of experience within finance and call center management. Proven track record of driving continuous improvement through Agile and Jira methodologies, fostering productive partnerships across business and technical teams. Skilled in quickly assessing operational challenges, providing actionable recommendations, making sound business decisions, and consistently delivering impactful results. Expertise in managing call center operations, enhancing customer satisfaction, and optimizing workforce efficiency
Evaluated loan applications to determine creditworthiness and compliance with lending guidelines.
Collaborated with clients to gather necessary documentation for loan processing and approval.
Utilized loan origination software to streamline application workflows and improve turnaround times.
Assisted in developing financial solutions tailored to client needs, enhancing overall customer satisfaction.
Optimized business processes and implemented task automation, achieving a 28% increase in productivity and significant reduction in operational costs within three months.
Led major business transformation projects for clients, utilizing JIRA and Agile methodologies to bridge business leaders and technical teams effectively.
Leveraged Visio and Camunda for precise process mapping, ensuring thorough and actionable project deliverables.
Applied Jira, Agile, and Waterfall methodologies to align technology initiatives with specific business objectives.
Collaborated closely with business users to define customer-centric requirements, using Agile user stories in Jira, leading to a substantial reduction in defects due to well-defined acceptance criteria
Executed rapid operational assessments for UK and European banking clients, identifying efficiency opportunities. Resulted in a 20% enhancement in operational efficiency within three months
Implemented business process and system automation modifications, achieving significant cost savings over 3 month period.
Completed crucial GAP analysis between business and technical teams to ensure smooth implementation of change.
Crafted functional solutions documentation to facilitate timely delivery across various business and IT projects.