Nigel Martinez
Sterling
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
16
16
years of professional experience
Work History
Health and Safety Services Unlimited
01.2023 - Current
- -Certified Biotech equipment for clients including; MIT, Newton Wellesley Hospital, Northeastern University, and local water treatment plants.
- -Certifications included servicing and inspecting safety shower stations, clean rooms, biological safety cabinets, and fume hoods so that they meet ANSI guidelines.
- -Generated certification reports for each piece of equipment, using excel, and scheduled follow-up appointment times.
- -Point of contact for clients regarding equipment concerns.
- -Sold our services for additional equipment on site and offered insight on lab expansions.
- -Competed the Advanced Biological Safety Cabinet Certification Course at the Eagleson Institute.
- -Assisted in training a new tech brought into the company in the last 6 months.
- -Trained on reading ladder schematics in order to troubleshoot electrical issues within BSC.
- Biotech Certifications
District Manager
Launch Entertainment Park
01.2021 - 01.2022
- -Oversaw day to day operations of staff/management between multiple facilities.
- - Designed short and long-term goals alongside our Momentum corporate and leadership teams. This included weekly presentations, in person and utilizing video calls, to share best practices and discuss ongoing projects and park performance.
- -Assisted in rebrand and construction plans for our Westborough facility while maintaining and eventually incorporating SOPs of the existing Framingham location.
- -Designed procedures for employee on-boarding, training, and retention including starting wage negotiations.
- - Tracked short term and long term sales through KPIs
- -Managed employee timesheets to calculate and input payroll bi-weekly using Centeredge Software and Google Sheets.
- Westborough/Framingham
Operations Manager
Altitude Trampoline Park
01.2020 - 01.2021
- -Reopened facility after Covid19 Closure.
- -Constructed a strict budget and SOPs alongside ownership to allow business to operate under new Covid guidelines.
- -Assisted in the design of new pricing and events packages for the facility.
- -Trained staff to use the newly integrated Activ8 POS system and perform facility maintenance inspections.
- Franklin
General Manager, Assistant Manager, Operations Manager, Lead Court Monitor
Skyzone Entertainment Park
01.2010 - 01.2020
- -Oversaw day to day operations of park, staff, and management.
- -Designed budgets alongside the franchise owners and implemented SOPs set by the Skyzone corporate team.
- -Project management during park rebuild and expansions.
- - Negotiated sponsorship contracts with local businesses including The Worcester Railers and Holy Cross.
- - Performed end-to-end recruiting for management, sales, and operations teams and handled HR responsibilities including: write-ups, terminations, salary negotiations, promotions, time off requests, and conflict resolution.
- -Processed payroll for employees and managers using ADP Workforce Now software.
- -Performed frontline sales for customers and larger facility rental/ event sales both in person and over the phone.
- -Trained operations team to perform short and long term facility management and inspections.
- Westborough
Education
Bachelor - Environmental Studies
Framingham State University
Framingham, MA01.2014
Skills
- Team Leadership/Development
- Business development
- Project management
- Payroll/Benefit administration
- Program creation and implementation
- Sales experience
- Customer relations
- Frontline Sales
- Data Analysis through Excel
- Compliance monitoring
- Team Collaboration
- Problem Solving
- Budget management
Timeline
Health and Safety Services Unlimited
01.2023 - Current
District Manager
Launch Entertainment Park
01.2021 - 01.2022
Operations Manager
Altitude Trampoline Park
01.2020 - 01.2021
General Manager, Assistant Manager, Operations Manager, Lead Court Monitor
Skyzone Entertainment Park
01.2010 - 01.2020
Bachelor - Environmental Studies
Framingham State University