Nigel Shakespeare
Poughkeepsie
Summary
Seasoned professional with extensive experience in early childhood education and crisis management. Dedicated to enhancing resident engagement through effective community programs and staff development, resulting in improved learning outcomes and operational efficiency. Expert in managing residential facilities with a focus on staff development and operational excellence. Skilled in creating safe environments while fostering community engagement, leading to enhanced resident satisfaction and improved performance across all operational areas.
Overview
1
1
Certification
21
21
years of professional experience
Work History
Overnight residence Manager
ARCMH
Kingston
05.2025 - Current
- Managed daily operations of residence facilities to ensure smooth functionality.
- Supervised staff compliance with safety and health regulations, ensuring adherence to industry standards.
- Coordinated with executive team to meet project deadlines efficiently.
- Developed administrative procedures that maximized operational efficiency.
- Organized meetings with executives and external vendors to enhance collaboration and project outcomes.
- Conducted performance evaluations to assess staff progress and skills development.
- Oversaw personnel activities, ensuring effective staff management and scheduling.
- Coordinated hiring and onboarding processes, fostering a culture that recognized and celebrated employee contributions.
Administrator on Duty- Residence Manager
Anderson Center For Autism
Staatsburg
06.2023 - Current
- Facilitated communication with residents to ensure awareness of changes and updates within the residence.
- Created training materials for new employees to effectively manage residential property duties.
- Managed daily administrative tasks such as answering phone calls, responding to emails, filing paperwork and preparing reports.
- Collaborated with campus security to report and follow up on security incidents and concerns.
- Developed and implemented community engagement programs to foster a supportive living environment for residents.
- Provided assistance to residents regarding questions or concerns about their living arrangements.
- Communicated with staff to resolve problems with individual students.
- Administered, coordinated or recommended disciplinary and corrective actions.
- Facilitated conflict resolution among residents to maintain a peaceful and respectful community.
- Collaborated with maintenance staff to address repairs and renovations, enhancing the living environment.
- Assigned rooms to students.
- Participated in on-call rotation, responding to emergencies and incidents in a timely and effective manner.
- Maintained detailed case log of all cases assigned to monitor progress and completion.
- Interviewed witnesses, suspects, and experts to gather critical information and corroborate evidence.
- Tracked and reported on investigation progress to stakeholders, adjusting strategies as needed to address new findings.
- Managed day-to-day office operations, ensuring efficient workflow and adherence to policies.
- Compiled incident reports detailing information about any safety violations or accidents that occurred on the premises.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Ensured compliance with health and safety regulations within the office environment.
- Provided guidance and direction to subordinate staff members while upholding company standards at all times.
- Assessed company operations for compliance with safety standards.
- Handled correspondence, including drafting emails, memos, and reports for senior management.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Supervised daily operations to ensure smooth facility functionality.
- Coordinated staff schedules and managed resource allocation effectively.
- Managed communication between departments to resolve operational issues promptly.
- Maintained an updated list of contacts for local law enforcement agencies in case of any security breaches.
- Developed training programs for new employees regarding proper safety procedures while working at the facility.
- Conducted investigations into incidents reported by staff members or visitors ensuring compliance with regulations.
- Coordinated meetings with staff members to discuss operational matters and delegated tasks accordingly.
- Supervised administrative staff, delegating tasks and managing workload distribution.
- Overseeing 18 residential units serving 180 residents with the support of 200 staff members.
- Oversaw operations of residential facilities to ensure smooth functioning.
- Conducted daily oversight of the residence to maintain order and safety.
- Coordinated staff schedules to ensure adequate coverage for all shifts.
- Responded promptly to incidents, ensuring safety and resolution of issues.
- Performed regular house inspections and safety checks to ensure compliance.
- Oversaw management of staff to ensure effective team performance.
- Supervised supervisors to ensure adherence to operational guidelines.
- Coordinated hiring and onboarding processes to integrate new staff.
- Ensured compliance with training requirements for all staff members.
- Managed performance evaluations to support staff development and accountability.
- Oversaw resident services to enhance quality of life in the community.
- Monitored quality of life initiatives to promote resident well-being.
- Enforced policies to maintain a safe and respectful living environment.
- Provided support during crisis escalations to ensure resident safety.
- Coordinated efforts with clinical and academic teams to support residents.
- Oversaw facilities and safety measures to protect residents and property.
- Prioritized maintenance requests to ensure timely repairs.
- Developed emergency preparedness plans to safeguard residents and staff.
- Conducted fire and safety drills to ensure readiness and compliance.
- Established after-hours response protocols to manage emergencies effectively.
Coordinator
Shruboak international school
Shrub Oak
03.2022 - 06.2023
- Cultivated positive school climate through enhanced communication among staff and students.
- Evaluated teaching and support staff, implementing development and instructional leadership strategies that improved capabilities and testing outcomes.
- Presented resources and opportunities to teaching staff for further professional development and curriculum training courses.
- Monitored and evaluated performance of school employees.
- Conducted staff meetings to communicate policy changes and gather employee feedback.
- Demonstrated decision-making skills in various situations within the school environment.
- Built life-long learning skills and strong study habits in students to help each prepare for higher-level education.
Overnight Supervisor
children home of Poughkeepsie
Poughkeepsie
01.2022 - 06.2023
- Trained new hires in job duties and safety protocols.
- Streamlined workflow processes, reducing project completion times.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Evaluated departmental needs and delegated tasks to enhance production efficiency.
- Facilitated communication between departments and external clients to ensure smooth operations. within organization and with external clients, documenting and reporting overnight activities to management.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Compiled reports on industry trends that informed management's strategic business planning.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Conducted interviews and hired team members based on skills and company needs. and trained in a collaborative team environment.
- Implemented plans for efficient use of resources such as personnel, materials, supplies.
- Investigated incidents reported by customers or staff members regarding theft or misconduct.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
Residential House Manager
UCP
New York
02.2021 - 02.2022
- Maintained utmost confidentiality of residents' information and records in accordance with federal and state requirements.
- Responded to crisis situations quickly to maintain calm and assess required assistance.
- Conducted weekly meetings with directors to assess resident needs and advocate for solutions, enhancing resident care and satisfaction.
- Resolved complaints and grievances by directly interfacing with residents, improving their overall experience.
- Oversaw the intake and discharge processes, which included filling out paperwork, for individuals.
- Defined roles for parolees and household members, fostering an environment of personal responsibility and accountability.
- Assessed reports and adjusted workflows to realign with targets.
- Trained newly hired top talent to fill key positions and maximize productivity.
- Conducted training sessions for new hires to ensure effective onboarding. on best practices and protocols to reduce process gaps.
- Developed and coordinated trainings to help individuals learn company policies and procedures and job tasks.
- Produced training materials to engage and educate individuals.
- Collaborated with internal business partners to create industry-specific course content.
COTTAGE MANAGER
Saint Christopher's
Dobbs Ferry
04.2018 - 11.2020
- Recruited and hired qualified candidates to fill open positions.
- Trained employees on multiple job positions to ensure coverage and flexibility in staffing.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Improved team member performance through strategic coaching and targeted training initiatives.
- Monitored staff performance and addressed issues.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Developed and implemented action plans to address performance trends and increase sales.
- Applied continuous improvement program in daily activities to boost productivity, improve quality and reduce costs.
- Entered time and attendance logs in preparation for payroll.
Art/Music Teacher
Greenburgh North Castle Union Free School District
New Windsor
01.2019 - 10.2020
- Formulated and implemented effective lesson plans focusing on principles of music, musicianship, music theory and history.
- Designed and implemented curricula to challenge students and encourage excellence.
- Facilitated appreciation of arts through interactive and immersive instructional techniques.
- Mentored individual students using creative strategies to enhance understanding and engagement.
- Maintained students' progress by evaluating and adjusting strategies.
- Taught students about cultural influences in music and art styles.
- Coordinated special events, school concerts, music competitions, and examinations to showcase student talent and foster community involvement.
- Offered extracurricular tutoring to help struggling students understand and comprehend the material.
Union Representative
1199seiu
New York
12.2015 - 07.2018
- Negotiated collective bargaining agreements on behalf of companies.
- Developed negotiation strategies for management to effectively engage with labor unions and secure favorable terms.
- Interpreted contractual agreements for employers and employees to support collective bargaining and labor relations processes.
- Mediated discussions between parties to resolve labor disputes, facilitating agreements that aligned with collective bargaining terms.
- Investigated employee grievances and recommended appropriate actions based on collective bargaining terms.
- Trained personnel in interpreting and administering labor contracts, enhancing understanding and compliance across the organization.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated leadership by making improvements to work processes and helping to train others.
Tech-ER-mental Heath, Drug Rehab
Midhudson Regional Hospital Of Westchester Medical Center
Poughkeepsie
12.2015 - 03.2018
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Monitored physical, emotional, and symptomatic changes in patient conditions to ensure timely care for medical concerns.
- Monitored patient therapy responses, reporting concerns to supervisor.
- Delivered compassionate care to patients, addressing their physical and emotional needs.
- Communicated with patients to explain procedures and confirm comprehension of treatment plans.
- Supported healthy patient skin with bedside baths, wound care and integrity checks.
- Prepared treatment area, mobility equipment and ambulatory aids for patient sessions.
- Delivered hands-on assistance to physical or occupational therapists in conducting in-patient treatment.
- Developed and coordinated training programs to enhance understanding of company policies and job tasks.
- Trained new hires on best practices and protocols to reduce process gaps.
- Created engaging training materials to enhance understanding of company policies and procedures. to engage and educate individuals.
IT Technician
Cablevision
Wappingers Falls
06.2012 - 11.2015
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
- Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
- Communicated with customers to provide up-to-date information on incident response progress and resolution timeframe estimates.
- Performed internal vulnerability scans to harden owned systems against intrusion and malicious activity.
- Monitored ongoing service requests to verify timely and satisfactory completion, supporting exceptional satisfaction ratings.
- Performed troubleshooting on networking and connectivity issues to restore connections and network access.
- Managed ticket responses based on severity and internal policies.
Resident Manager
Opengate Inc.
Katonah
03.2005 - 03.2012
- Trained and coached staff to consistently meet residents' needs with caring, knowledgeable and safe support.
- Responded promptly to emergencies involving staff or residents and coordinated appropriate responses.
- Coordinated adequate coverage for resident needs with organized staff schedules and assignments.
- Kept building up-to-date with current fire and health code standards.
- Monitored employees' compliance with individuals' support plans and medical protocols.
- Verified completion of required inspections and drafted reports for regulatory agencies.
- Mitigated financial discrepancies by accurately managing monthly rent payments and tenant invoices.
- Developed, implemented and monitored patient and resident care, performance improvement programs, policies and procedures.
- Inspected grounds, facilities and equipment to determine repair and maintenance needs.
- Implemented processes to provide residents benefits of clean, safe and well-maintained community.
- Worked with teammates to create human resources departmental strategies and team goals.
- Created orientation checklist and reviewed with new hires.
- Liaised between management and employees by relaying work information, adjustments and grievances.
- Developed employee orientation and training programs for new hires.
Education
Some College (No Degree) - Human Development
Westchester Community College
Valhalla, NY06.2021
CCNA -
The College of Westchester
White Plains, NY06.2002
High School Diploma -
Mt Vernon High School
Mount Vernon, NY06.1996
Skills
- Early childhood education
- One-on-one and small-group instruction
- Special needs education
- Tutoring students
- Maintaining safe environments
- Setting up activities
- Behavior modeling
- Requirements analysis and design phases
- Practice management
- Interpersonal relationships
- Activity planning
- Crisis management
- Team building
- Staff development
- Decision-making
- Crisis escalation
- Performance management
- Facility oversight
- Scheduling optimization
- Effective communication
- Problem solving
Certification
- CPI Training, 2024
- First Aid Training, 2026
- Medication Training, 2026
- TCI Training, 2024
- SCIP, 2026
Timeline
Overnight residence Manager
ARCMH
05.2025 - Current
Administrator on Duty- Residence Manager
Anderson Center For Autism
06.2023 - Current
Coordinator
Shruboak international school
03.2022 - 06.2023
Overnight Supervisor
children home of Poughkeepsie
01.2022 - 06.2023
Residential House Manager
UCP
02.2021 - 02.2022
Art/Music Teacher
Greenburgh North Castle Union Free School District
01.2019 - 10.2020
COTTAGE MANAGER
Saint Christopher's
04.2018 - 11.2020
Union Representative
1199seiu
12.2015 - 07.2018
Tech-ER-mental Heath, Drug Rehab
Midhudson Regional Hospital Of Westchester Medical Center
12.2015 - 03.2018
IT Technician
Cablevision
06.2012 - 11.2015
Resident Manager
Opengate Inc.
03.2005 - 03.2012
Some College (No Degree) - Human Development
Westchester Community College
CCNA -
The College of Westchester
High School Diploma -
Mt Vernon High School