NIGEL T BIZA
Harare
Summary
Experienced Banking Professional skilled in Digital Banking and Customer Service at BancABC. Expertise in enhancing client satisfaction through analytical problem-solving and effective communication. Recognized for driving operational efficiency with meticulous attention to detail and integrity in compliance.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work History
Value Added Services Officer
BancABC Head Office
06.2025 - Current
- Analyzed and documented requirements for new VAS solutions and enhancements, improving clarity and direction.
- Designed innovative solutions, ensuring optimal user experience across all Value Added Services offered.
- Delivered integrated banking applications emphasizing self-service capabilities and engaging user interfaces.
- Led comprehensive testing efforts to ensure functionality and reliability of VAS applications and solutions.
- Identified, tracked, and reported issues effectively, facilitating timely resolutions to maintain service quality.
- Documented system deficiencies, providing actionable recommendations to optimize VAS performance and reliability.
- Collaborated with cross-functional teams to gather feedback and enhance system features based on user needs.
Bank Teller/Operations
BancABC
07.2024 - 06.2025
- Client service, transaction processing, and compliance. Skilled in account management, loan facilitation, and digital banking support. Adept at handling cash operations, foreign currency transactions, and regulatory procedures including KYC and AML. Proven ability to streamline processes, maintain accurate records, and enhance customer experience through efficient service delivery and digital platform promotion.
Internship - Bank Teller
BancABC
07.2023 - 06.2024
- Enhanced customer satisfaction by resolving inquiries and complaints efficiently.
- Onboarded new accounts for savings, current, and fixed deposits.
- Facilitated online banking activation and troubleshooting for clients successfully.
- Accurately processed deposits, withdrawals, loan repayments, and foreign exchange transactions.
- Managed issuance of cashier’s checks, money orders, and electronic transfers.
- Ensured till accuracy by reconciling daily transactions for compliance purposes.
Education
Advance Level Passes -
Churchill High School
01.2020
Ordinary Level -
Churchill High School
01.2018
Bachelor of Science Honours - Economics and Development
University of Zimbabwe
Harare, Zimbabwe 08.2021 - 06.2025
Skills
- Self-motivated and fast learner
- Strong verbal communication
- Organizational skills
- Attention to detail
- Team collaboration and independence
- Administrative proficiency
- Integrity and professionalism
- Interpersonal skills
- Analytical problem-solving
- Critical and strategic thinking
- Results-oriented mindset
- Digital banking expertise
Timeline
Value Added Services Officer
BancABC Head Office
06.2025 - Current
Bank Teller/Operations
BancABC
07.2024 - 06.2025
Internship - Bank Teller
BancABC
07.2023 - 06.2024
Bachelor of Science Honours - Economics and Development
University of Zimbabwe
08.2021 - 06.2025
Advance Level Passes -
Churchill High School
Ordinary Level -
Churchill High School
Areas of Expertise
- Customer Service
- Transaction Recording
- Business Administration
- Sales and Product Promotion
- Marketing
- Security and Fraud Prevention
- Cash Handling
- Finance Data Analysis
- Relationship Building
- Data analysis
- Value added services
- Digital banking
References
- Goodwell Chikuhuhu | Branch supervisor | gchikuhuhu@bancabc.co.zw | +263 77 505 3969 | BancABC
- Emmaculate Chinzou | Team leader | echinzou@bancabc.co.zw | +263 77 306 7012 | BancABC
Areas of Expertise
- Customer Service
- Transaction Recording
- Business Administration
- Sales and Product Promotion
- Marketing
- Security and Fraud Prevention
- Cash Handling
- Finance Data Analysis
- Relationship Building
- Data analysis
- Value added services
- Digital banking