Summary
Overview
Work History
Education
Skills
TECHNICAL EXPERIENCE
Timeline
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NIGEL WHIGAN

Chula Vista,CA

Summary

CompTIA Security+ Certified. Dedicated and disciplined professional transitioning into the dynamic field of IT with a specialized focus on Cybersecurity. Armed with a comprehensive background in Systems, Hardware, and Software, have acquired valuable skills and knowledge through a rigorous Cyber Warrior Skill Bridge Program. Committed to excellence in the pursuit of industry-specific CompTIA certifications. Secret Security clearance in good standing.

Overview

10
10
years of professional experience

Work History

CLIN 25 Desktop Support Technician

Leidos
San Diego/Point Loma, CA
08.2024 - Current
  • Efficiently manage service desk tickets by utilizing HPSM ticketing systems to effectively track issues and document solutions.
  • Created detailed documentation of all tasks performed on user's computers.
  • Installed and configured hardware such as printers, scanners, monitors, keyboards and mice.
  • Provided technical support to users regarding hardware, software and network related issues.
  • Resolved customer service requests in a timely manner according to established SLAs.

IT Service Desk Analyst

SAIC
04.2024 - 08.2024
  • Acted as the initial point of contact for customers via telephone, email, or live chat, providing comprehensive technical support for hardware, systems, sub-systems, and applications
  • Assisted end-users/customers in accurately and promptly resolving IT issues, ensuring minimal disruption to their workflow
  • Recorded detailed notes of user-reported problems, identified steps for issue resolution, and managed the flow of incoming support requests effectively
  • Interacted directly with end-users to diagnose and resolve technical issues, employing remote access tools when necessary to make system adjustments or guide users through troubleshooting steps
  • Troubleshooted network connectivity issues, collaborating with remote employees to address connectivity challenges within a corporate network environment
  • Cultivated and maintained productive customer relationships, prioritizing customer needs and satisfaction
  • Escalated complex problems to higher-level IT support specialists and experts when unable to resolve issues independently
  • Provided comprehensive problem notes and diagnostic information to supervisors or specialists for further analysis or escalation
  • Supported system testing and updates post-troubleshooting and repairs, ensuring smooth operation and performance optimization
  • Contributed to departmental operations by assisting in the creation, editing, and maintenance of IT documentation to support organizational processes and procedures

Weapons Instructor

US Navy
Coronado, CA
08.2021 - 04.2024
  • Command instructor for sailors, qualifying on M240 and .50 cal machine guns
  • Instructed using computer operator weapons simulator
  • Troubleshot and performed maintenance for proficient training
  • Maintained weapons documentation and organization using Microsoft Office software

Patrol Officer/Sentry

US Navy
Yorktown, VA
02.2017 - 08.2021
  • Safeguarded top-secret information, weapons, and operations
  • Coordinated personnel and equipment entry through secure access points
  • Utilized police dispatching radio and DBIDS for identification verification
  • Troubleshoot connectivity for accurate vetting of personnel

Dispatcher/Watch Commander

US Navy
Yokosuka, Japan
08.2014 - 02.2017
  • Operated primary ship communications via internal landline and radio frequencies
  • Managed communications with patrol members safeguarding secure areas
  • Maintained incidents with CLEOC and stored information on VPN files
  • Used Microsoft Office for filing as a watch commander
  • CCTV for the use of monitoring secure operations and spaces
  • IDS Monitoring for intrusion and detection

Education

Cyber Warrior Skill Bridge Program

My Computer Career
12.2023

High School Diploma -

Great Mills High School
Great Mills, MD
05-2008

Some College (No Degree) - Cyber Security

CIAT
Chula Vista, CA

Skills

  • Systems: Windows 10, Mac OS X, iOS, DNS and DHCP, Physical and Logical Security
  • Hardware: Disassemble/Reassemble desktop PCs, RAM, Hard Drives, Motherboard, Network Interface Cards, and Processors
  • Software: Microsoft Firewalls, Malware Identification, Configuration Back-ups
  • Data Recovery
  • IDS Monitoring
  • LAN/WAN Networks
  • Routing/Switching
  • Flexibility
  • ISP/Remote support
  • Analytical Skills
  • Authentication Protocols
  • Technical Advice
  • Information Security
  • Incident Investigation
  • Attention to Detail
  • Conflict Management
  • Command Line
  • Infrastructure Updates
  • Troubleshooting
  • Empathy
  • Trainer
  • VPN
  • Teamwork
  • TCP/IP Model
  • Positive Attitude
  • Adaptability
  • Technical Support
  • CCTV
  • Communication Skills (verbal & written)
  • Interpersonal/communication
  • Problem Solving
  • Time Management
  • Case Management
  • Technology Proficiency (Windows 365, OneDrive, Excel, Word)
  • DLP

TECHNICAL EXPERIENCE

  • Completed over 400 hours of technical lecture and hands-on lab training
  • Practiced monitoring daily backups, antivirus status, shared storage space, and network activity, adjusting network equipment and settings as needed
  • Educated on how to implement and maintain system security and configurations of organizations' servers while providing IT support, including planning, software, and hardware configuration to end-users
  • Analyzed information to determine, recommend, and plan layout for the type of computers and peripheral equipment modifications to existing systems
  • Generated and verified physical security algorithms for software, firmware, and hardware
  • Troubleshot hypothetical incidents by recording detailed information from the “customer” and relaying it to the correct department for further assistance
  • Displayed strong judgment in prioritizing workload based the needs of the business and end-users
  • Utilized knowledge of standard network protocols such as TCP/IP, DHCP, and common network devices such as routes, and switches to ensure that internet connectivity was sustained

Timeline

CLIN 25 Desktop Support Technician

Leidos
08.2024 - Current

IT Service Desk Analyst

SAIC
04.2024 - 08.2024

Weapons Instructor

US Navy
08.2021 - 04.2024

Patrol Officer/Sentry

US Navy
02.2017 - 08.2021

Dispatcher/Watch Commander

US Navy
08.2014 - 02.2017

Cyber Warrior Skill Bridge Program

My Computer Career

High School Diploma -

Great Mills High School

Some College (No Degree) - Cyber Security

CIAT
NIGEL WHIGAN