Summary
Overview
Work History
Education
Skills
Timeline
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Ni'Georia Floyd

Bucyrus

Summary

Professional beauty consultant with proven experience in skincare, makeup, and customer service. Adept at enhancing client satisfaction through personalized beauty regimens and product recommendations. Strong team collaborator, adaptable to changing needs, and focused on achieving results. Skilled in maintaining product knowledge, sales techniques, and fostering welcoming environment for clients.

Overview

9
9
years of professional experience

Work History

Beauty Advisor

Ulta Beauty Inc.
09.2024 - Current
  • Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
  • Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
  • Processed payments, entering sales in register for prompt customer service.
  • Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
  • Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
  • Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.

Esthetician

Nourished Beauty
02.2021 - Current
  • Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
  • Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
  • Performed various facial treatments for optimal skin health.
  • Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
  • Sterilized equipment for patient treatments.
  • Provided exceptional customer service, addressing client concerns promptly and professionally to ensure satisfaction.
  • Recommended retail products for at-home use.
  • Advised clients on proper home-care regimens.
  • Analyzed skin condition and made appropriate product recommendations.
  • Assessed condition of clients' skin in order to make recommendations to improve skin quality.
  • Demonstrated proficiency in various waxing services, resulting in smooth skin with minimal discomfort for clients.
  • Perform bridal Makeup on bridal parties.

Server

Breezys Pizza
05.2016 - 08.2019
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Education

Certificate - Esthetics

Mason Anthony School of Cosmetology
Columbus, OH
01-2021

High School Diploma -

Bucyrus Secondary School
Bucyrus, OH
05-2019

Skills

  • Customer service
  • Organization and multitasking
  • Cash handling
  • Team collaboration
  • Upselling strategies
  • Customer engagement
  • Flexibility and adaptability
  • Sales expertise
  • Retail experience
  • Client relationship building
  • Customer consultation
  • Brand awareness

Timeline

Beauty Advisor

Ulta Beauty Inc.
09.2024 - Current

Esthetician

Nourished Beauty
02.2021 - Current

Server

Breezys Pizza
05.2016 - 08.2019

Certificate - Esthetics

Mason Anthony School of Cosmetology

High School Diploma -

Bucyrus Secondary School

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Ni'Georia Floyd