Nigeria Kindell
Cincinnati,OH
Summary
I am a reliable personal care professional bringing several years of experience in personal care assistant roles. Skilled in addressing physical and mental disabilities and monitoring needs for convalescent patients. Also a resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments.
Overview
6
6
years of professional experience
Work History
Direct Support Professional
RMS of Ohio
Cincinnati, OH
01.2020 - Current
- Helped clients get in and out of beds and wheelchairs.
- Monitored client's well-being, safety and comfort under physician direction.
- Maintained clean and well-organized environment for client happiness and safety.
- Accompanied or transported clients to appointments, errands and social activities.
- Monitored health and well-being of clients and reported significant health changes.
- Supervised medication administration, personal hygiene and other activities of daily living.
Customer Service Representative
cincinnati water works
Cincinnati, 45223
08.2022 - 05.2023
- Contacted customers about potential service upgrades, new services and account changes.
- Offered resolutions to de-escalate calls and solve customer issues.
- Participated in daily huddles with team members in order to discuss common goals and objectives.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Updated customer accounts, addresses and contact information within call management databases.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Direct Support Professional
Residential Concepts inc
Batavia, OH
07.2019 - 01.2020
- Monitored client's well-being, safety and comfort under physician direction.
- Maintained clean and well-organized environment for client happiness and safety.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Assisted with planning and coordination of activities and outings based on individual needs.
- Documented current patient information to update vital signs, behaviors, and eating habits.
- Assisted clients with maintaining good personal hygiene.
DME Technician
Cincinnati Children's Hospital
Cincinnati, OH
11.2018 - 06.2019
- Performed daily cleaning of DME equipment, including calibrations and inspections.
- Assisted in the setup, delivery, and installation of new DME equipment.
- Performed safety checks on all returned or exchanged devices to ensure that they met set standards.
- Worked effectively in team environments to make the workplace more productive.
- Completed day-to-day duties accurately and efficiently.
- Managed inventory and supplies to ensure materials were available when needed.
Education
Associate of Arts - Photography
Antonelli College
Cincinnati, OH12-2017
Certificate And High School Diploma - Digital Arts and design
Diamond Oaks/Finneytown High School
Cincinnati, OH05-2014
Skills
- Client documentation
- Medication administration
- Multitasking and organization
- HIPAA compliance
- Charting and documentation
- Medical administration
- Time management
- caregiving
- First aid and CPR
- Patient care
- Documentation
- Microsoft word
- Call center support
- Call center customer service
Timeline
Customer Service Representative
cincinnati water works
08.2022 - 05.2023
Direct Support Professional
RMS of Ohio
01.2020 - Current
Direct Support Professional
Residential Concepts inc
07.2019 - 01.2020
DME Technician
Cincinnati Children's Hospital
11.2018 - 06.2019
Associate of Arts - Photography
Antonelli College
Certificate And High School Diploma - Digital Arts and design
Diamond Oaks/Finneytown High School
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