Summary
Overview
Work History
Education
Skills
Timeline
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Alexis Martin

Union Springs

Summary

Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Foundever
02.2022 - 04.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Caregiver

Southern Springs Nursing Home
06.2021 - 10.2022
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Contributed to a positive atmosphere for patients by using effective communication and active listening skills.

Education

High School Diploma -

Stephenson High School
Lithonia, GA
05-2021

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Relationship building
  • Documentation
  • Building rapport

Timeline

Customer Service Representative

Foundever
02.2022 - 04.2024

Caregiver

Southern Springs Nursing Home
06.2021 - 10.2022

High School Diploma -

Stephenson High School

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