Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Nighcley Louis

Arvada,CO

Summary

Proven leader with extensive experience at King Soopers, adept in operations oversight and team building. Excelled in enhancing store performance through strategic merchandising and exceptional customer service. Demonstrated problem-solving prowess and attention to detail, significantly boosting sales and customer satisfaction. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Focused Assistant Store Manager known for creating stunning merchandise displays and improving revenue for location. Offering exemplary writing and oral communication skills. Experience in diverse retail environments and most of all well versed when it comes to customer service.

Overview

10
10
years of professional experience

Work History

Assistant Store Manager

King Soopers
01.2022 - Current
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.

Meat Department Manager

King Soopers
01.2021 - 01.2022
  • Operated saws and slicers to cut meat, using safety protocols and procedures to avoid accidents.
  • Maintained a clean and organized work environment, adhering to strict sanitation standards for food handling and safety.
  • Trained new employees on handling, safety and stocking procedures.
  • Boosted sales through strategic merchandising of meat products, creating eye-catching displays and promotions.
  • Assisted customers by finding requested items and providing preparation information for specific cuts of meat.
  • Enhanced customer satisfaction by ensuring the highest quality and freshest meat products were available.

Assistant Grocery Manager

King Soopers Marketplace
01.2019 - 01.2021
  • Engaged customers and provided very high level of service and support, helping find desired products and items.
  • Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
  • Boosted grocery sales with top-notch merchandising abilities and expertise in implementing effective promotions.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Night Shift Supervisor

King Soopers
01.2017 - 01.2019
  • Resolved conflicts among team members in a timely manner, promoting a cohesive and efficient working environment.
  • Assisted in training new employees on policies, procedures, and best practices for their respective roles within the organization.
  • Observed each team member to carry out duties and provided constructive criticism.
  • Developed strong communication channels between day and night shifts, facilitating seamless handovers at the beginning and end of each shift.
  • Increased productivity by effectively delegating tasks and monitoring progress throughout the night shift.
  • Evaluated employee performance regularly, offering constructive feedback and identifying opportunities for growth or additional training needs.

Meat Clerk

King Soopers Marketplace
01.2015 - 01.2017

Learned to stock all products in the meat department

Trained to use the RF handheld to complete residual scans

Filled ends on shelves

Complete control V and replenishment list

Create signs to increase product sales

Helpful interaction with customers to create long-term,repeated shoppers

  • Collaborated with team members to achieve a well-stocked, clean, and organized work environment.
  • Kept meat cases fully stocked, clean and properly labeled to allow customers to find products quickly.
  • Cut meats to customer specifications and answered questions about specialty products.
  • Used strong communication skills to address customer inquiries or concerns promptly and professionally.
  • Prepared and packaged meat products by cutting and grinding meat to customer specifications.
  • Maintained sanitation standards within the department by adhering to strict cleaning procedures and guidelines.

Education

High School Diploma -

Broomfield High School
Broomfield, CO
03.2015

Skills

  • Customer Service and Engagement
  • Problem-Solving
  • Time Management
  • Store Organization
  • Team Building and Leadership
  • Hiring and Training
  • Scheduling Coordination
  • Operations Oversight
  • Customer Relations
  • Attention to Detail
  • Human resource policies
  • Performance Evaluations

Languages

Haitian Creole
Full Professional

Timeline

Assistant Store Manager

King Soopers
01.2022 - Current

Meat Department Manager

King Soopers
01.2021 - 01.2022

Assistant Grocery Manager

King Soopers Marketplace
01.2019 - 01.2021

Night Shift Supervisor

King Soopers
01.2017 - 01.2019

Meat Clerk

King Soopers Marketplace
01.2015 - 01.2017

High School Diploma -

Broomfield High School
Nighcley Louis