Nigora Hutchison
Bay Shore,NY
Summary
Motivated and detail-oriented Economics graduate. Passionate about applying economic theory and quantitative skills to real-world challenges in an entry-level economics position.
Overview
4
4
years of professional experience
Work History
Dental Biller/Patient Care Representative
Commack Hills Dental Group
12.2020 - 08.2022
- Conducted regular audits of patient accounts to identify discrepancies or errors, rectifying issues promptly for continued accuracy in financial reporting.
- Collaborated with dentists and hygienists to accurately document treatment plans and services provided for accurate billing statements.
- Stayed informed of state and federal regulations regarding dental billing practices, ensuring full compliance within the office at all times.
- Proactively identified underperforming aspects of the revenue cycle process, recommending improvements that ultimately led to increased cash flow.
Treatment Coordinator/Patient Care Representative
Southshore Dental
12.2019 - 11.2020
- Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
- Increased case acceptance rates through persuasive presentation of treatment options and benefits.
- Explained treatment choices to patients and helped determine best options.
- Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
Office Manager
ProHealth Dental
02.2019 - 08.2019
- Resolving patient concerns and questions about balances and procedures listed on their EOBs
- Collect patients' information and insurance details along with copayments and deductibles in a fast and organized manner
- Depositing patients' and insurance checks in the bank
- Verify insurance and benefits for patients prior to the day of appointment
- Presenting treatment plans, submitting insurance claims, distributing insurance EOB, and writing authorizations for dental services
- Preparing day sheets and deposit slips at the end of the day.
Patient Care Coordinator
Sunrise(Broadway) Mall Dental Center
09.2018 - 12.2018
- Responsible for welcoming patients, creating/updating charts, and scanning charts into Dentrix
- Checking insurance eligibility by phone or online (Medicaid, PPO, and DMO), receiving breakdowns, checking the status of pre-authorizations, and discussing with patients' coverage and treatment plans
- Updating payment sheets and collecting all outstanding balances, co-pays, and deductibles from patients
- Sending reminder postcards for recalls to patients
- Answering high-volume phone calls and making appointments
- Giving referrals for a specialist to patients advised by the dentist and checking and receiving lab cases for the day.
Education
Bachelor of Arts in Economics -
Stony Brook University
08.2024
Associate of Arts with High Distinction -
Suffolk County Community College
01.2023
Skills
Customer Service
Data Entry
Billing
Microsoft Office
Problem Solving
Business Acumen
Managing Accounts
Adaptability
Languages
English
Native or Bilingual
Russian
Native or Bilingual
Timeline
Dental Biller/Patient Care Representative
Commack Hills Dental Group
12.2020 - 08.2022
Treatment Coordinator/Patient Care Representative
Southshore Dental
12.2019 - 11.2020
Office Manager
ProHealth Dental
02.2019 - 08.2019
Patient Care Coordinator
Sunrise(Broadway) Mall Dental Center
09.2018 - 12.2018
Bachelor of Arts in Economics -
Stony Brook University
Associate of Arts with High Distinction -
Suffolk County Community College
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