Summary
Overview
Work History
Education
Skills
References
Timeline
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Niikkay Chambers

Riverview,FL

Summary

Dynamic customer service professional with extensive experience, excelling in relationship building and problem resolution. Proven ability to enhance customer satisfaction through active listening and effective communication. Skilled in data entry and conflict resolution, consistently delivering exceptional service in fast-paced environments.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

McDonald's Restaurant
Riverview, FL
06.2024 - Current
  • Collaborated with team members to ensure a clean and organized store environment.
  • Supported inventory management by restocking shelves and conducting regular stock checks.
  • Adapted quickly to changing store priorities and customer needs in fast-paced environment.
  • Engaged with customers to build rapport and promote loyalty through exceptional service.

Sales Associate

RaceTrac
Haines City, FL
12.2023 - 06.2024
  • Guided customers in choosing suitable products to meet their needs.
  • Stayed informed about latest promotions and sales to facilitate effective customer interactions.
  • Organized merchandise displays to improve product visibility and attract customer attention.
  • Ensured efficient checkout by accurately handling transactions.

Customer Service Representative

Burger King
Haines City, FL
01.2024 - 05.2024
  • Delivered exceptional customer service, addressing inquiries and concerns promptly.
  • Handled transactions efficiently through point-of-sale systems.
  • Maintained cleanliness and organization in dining and kitchen areas.
  • Led team in integrating new employees into established protocols.
  • Follow company policies and procedures to maintain quality and safety
  • Work as part of a team to ensure fast service and customer satisfaction

Customer Service Representative

Front Desk Executive & Administration
Jamaica
03.2021 - 09.2023

Handled incoming calls efficiently.

Greeted and welcomed customers.

Managed guest arrivals and departures.

Sustained neatness and organization in front seat area.

Managed filing and data entry to assist with administrative duties.

Facilitated accurate information flow within organization.

Education

Liberal Arts

Ridge Technical College
Winter Haven, FL

Green Island High School
Jamaica
07.2023

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Relationship building
  • Call center experience
  • Conflict resolution
  • Customer satisfaction measurement
  • Strong communication skills to interact clearly and politely with customers
  • Multitasking ability to manage phone calls,customer requests ,and administrative tasks simultaneously
  • Attention to detail for accurate data entry and scheduling
  • Patience and empathy to deal with different customer personalities

References

References are available upon request.

Timeline

Customer Service Representative

McDonald's Restaurant
06.2024 - Current

Customer Service Representative

Burger King
01.2024 - 05.2024

Sales Associate

RaceTrac
12.2023 - 06.2024

Customer Service Representative

Front Desk Executive & Administration
03.2021 - 09.2023

Liberal Arts

Ridge Technical College

Green Island High School