Nija McMillan
Philadelphia,USA
Summary
Dynamic food service professional with a proven track record at Aramark, excelling in operational efficiency and team leadership. Certified to operate a Licensed Starbucks, I leverage problem-solving skills to enhance guest satisfaction and streamline food preparation processes. Committed to maintaining high health standards while driving strategic improvements in service delivery.
Overview
12
12
years of professional experience
Work History
FOOD SERVICE SUPERVISOR
Aramark
Philadelphia, USA
01.2024 - Current
- Supervised daily food service operations and ensured compliance with health standards.
- Managed staff schedules, trained team members, and conducted performance evaluations to enhance operational efficiency.
- Ensured compliance with health and safety regulations in all areas of the kitchen.
- Coordinated inventory management and maintained adequate stock levels of supplies.
- Analyzed sales data and financial reports to uncover trends, driving strategic improvements.
- Provided leadership and mentoring to newly hired employees, facilitating knowledge transfer of company programs.
FOOD SERVICE ASSOCIATE
Aramark
Philadelphia, USA
08.2014 - 12.2023
- Delivered exceptional customer service in high-volume food service setting, enhancing guest satisfaction.
- Collaborated with guests to explore menu options, accurately took orders, and communicated dietary needs to kitchen staff.
- Adhered to established recipes when preparing food items for customers.
- Guided new staff in food preparation techniques and safety protocols, ensuring compliance with health standards.
- Operated cash register to process payments from customers.
OVERNIGHT MERCHANDISING ASSOCIATE
Amazon
Gloucester City, USA
08.2015 - 08.2016
- Priced and labeled merchandise, ensuring accurate placement of price tags and sale labels for customer visibility.
- Selected products and items from shelves and pallets for customer orders.
- Operated warehouse equipment with caution and according to manufacturer instructions to reduce risk of accidents and malfunctions.
- Used RF scanner to load totes, pallets and carts onto trucks for customer delivery.
- Supported e-commerce and logistics initiatives to streamline operations and improve order fulfillment.
Education
High School Diploma -
University City HS
Philadelphia06-2006
Skills
- Certified to run/operate a Licensed Starbucks
- Knowledge in Food Prep/Grill
- Customer service
- Problem-solving under pressure
Accomplishments
Recognized as Employee of the month, 01/01/23, for outstanding performance and team contributions.
Timeline
FOOD SERVICE SUPERVISOR
Aramark
01.2024 - Current
OVERNIGHT MERCHANDISING ASSOCIATE
Amazon
08.2015 - 08.2016
FOOD SERVICE ASSOCIATE
Aramark
08.2014 - 12.2023
High School Diploma -
University City HS