Summary
Overview
Work History
Education
Skills
Certification
Tools & Software
Timeline
Generic

Nijah Morgan

Summary

Detail-oriented and dedicated professional with experience in customer service, manufacturing, quality control, and safety monitoring. Skilled in data entry, payment processing, insurance verification, HIPAA compliance, and problem resolution. Strong background in handling high call volumes, utilizing CRM systems, and maintaining compliance standards. Recently obtained CNA certification and CPR certification, expanding expertise into healthcare-related roles. Seeking a remote position in customer service, administrative support, or healthcare-related fields where I can leverage my skills and experience.

Overview

5
5
years of professional experience
1
1
Certification

Work History

FME/Confined Space/Fire Watch

VC Summer Nuclear Plant
05.2024 - 05.2025
  • Verified compliance with site procedures and guidelines

• Inspected all items entering and exiting FME Area

• Confined Space attendant, monitored activities of authorized entrants to ensure practices and procedures are followed for safe entry, in addiction to determine if it was safe for entrants

to remain in space

• Foreign Material Exclusion (FME) monitored and ensured personnel and tools are correctly logged in via material it was safe for entrants to remain in space.

• Fire Watch attendant ensured proper burn permits were insured prior to start of either grinding or welding by personnel.

• Inspected fire extinguishers used at job site were properly tagged and monitored in working condition

Brazer

Trane Technologies
03.2023 - 04.2024
  • Trained new employees on proper use of brazing equipment and techniques used in the shop environment.
  • Repaired defective parts by removing old braze material and re-brazing new joints as required.
  • Developed standard operating procedures for various brazing processes used in production operations.
  • Performed pre-brazing inspection of parts for proper fit and assembly.
  • Analyzed product failures and defects caused by improper brazing techniques and suggested corrective actions accordingly.

Quality Control Inspector

SAMSUNG Home Appliance Manufacturing Plant
05.2022 - 01.2023
  • Adhered strictly to Good Manufacturing Practices guidelines at all times.
  • Ensured compliance with safety regulations by monitoring workers during the manufacturing process.
  • Performed first article inspection on incoming raw materials.
  • Tested finished goods prior to shipment according to established protocols.
  • Verified accuracy of product labels, including expiration dates and lot numbers.

Customer Care Representative (Remote)

Athena
11.2021 - 02.2022
  • Ensured compliance with company policies regarding privacy laws and data protection regulations.
  • Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
  • Followed up on customer inquiries not immediately resolved by providing timely updates on the status of their requests.
  • Participated in team meetings to discuss strategies for improving customer satisfaction levels.
  • Resolved customer complaints promptly and professionally.

Production Worker

Samsung Home of Appliance Manufacturing Plant
01.2021 - 09.2021
  • Organized work to meet demanding production goals.
  • Took on additional shifts during peak work periods to keep projects on schedule.
  • Resolved issues quickly to maintain productivity goals.
  • Followed safety procedures and guidelines to maintain safe working environments.

Firewatch

VC Summer Nuclear Plant
09.2020 - 10.2020
  • Foreign Material Exclusion (FME)monitored and ensured personnel and tools are correctly logged in via material
  • Accountability log, Personnel EntryLog, and are adequately prepared to enter the FME area.
  • Verified compliance with site procedures and guidelines• Inspected all items entering andexiting FME Area

FME Monitor/Confined Space/Firewatch

VC Summer Nuclear Plant
04.2020 - 08.2020
  • Verified compliance with site procedures and guidelines
  • Inspected all items entering and exiting FME Area
  • Confined Space attendant, monitored activities of authorized entrants to ensure practices and procedures are followed for safe entry, in addiction to determine if it was safe for entrants to remain in space
  • Foreign Material Exclusion (FME)monitored and ensured personnel and tools are correctly logged in via material it was safe for entrants to-remain in space.
  • Fire Watch attendant ensured proper burn permits were insured prior to start of either grinding or welding by personnel.
  • Inspected fire extinguishers used at job site were properly tagged and monitored in working condition

Education

High School Diploma -

Fairfield Central High School
06-2020

Skills

  • Customer Service & Support
  • Data Entry & Documentation
  • Payment Processing & Medical Billing
  • Insurance Verification & HIPAA Compliance
  • CRM Systems & Call Management
  • Problem Resolution & Critical Thinking
  • Time Management & Reliability
  • Remote Communication & Multitasking
  • Attention to detail
  • Vital signs monitoring
  • Patient care
  • Compassion and empathy
  • Maintaining confidentiality

Certification

• Certified Nursing Assistant (CNA)

• CPR Certification

• HIPAA Compliance Training (if applicable)

Tools & Software

• Microsoft Office (Word, Excel)

• CRM Systems (Salesforce, Zendesk, or similar)

• Remote Communication Tools (Zoom, Slack, Microsoft Teams)

Timeline

FME/Confined Space/Fire Watch

VC Summer Nuclear Plant
05.2024 - 05.2025

Brazer

Trane Technologies
03.2023 - 04.2024

Quality Control Inspector

SAMSUNG Home Appliance Manufacturing Plant
05.2022 - 01.2023

Customer Care Representative (Remote)

Athena
11.2021 - 02.2022

Production Worker

Samsung Home of Appliance Manufacturing Plant
01.2021 - 09.2021

Firewatch

VC Summer Nuclear Plant
09.2020 - 10.2020

FME Monitor/Confined Space/Firewatch

VC Summer Nuclear Plant
04.2020 - 08.2020

High School Diploma -

Fairfield Central High School
Nijah Morgan