NIJALA HARRIS
Registered Nurse
Bensalem,Pennsylvania
Summary
To obtain a position as a Registered Nurse in a Health Care facility where I can make the most of my nursing education and training, in addition to my interpersonal skills to provide the highest level of patient care
Overview
16
16
years of professional experience
24
24
years of post-secondary education
6
6
Certifications
Work History
Residential Manager
Delta Community Supports
Warminster, PA
01.2020 - 08.2020
- Manage a house of 7 staff and 2 clients that had intellectual disabilities
- Take clients to doctor appointments and shop for necessities needed in the home
- Weekly and monthly reports
- Manage and keep track of clients finances
Driver
Coast2Coast Transportation LLC
Trenton, NJ
01.2014 - 04.2020
- Safely trasport passengers to their required destination.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads, and avoiding dangerous driving actions.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Coordinated efficient routes to avoid delays and optimize schedules.
Lead Driver
THG Transport
Hamilton, NJ
09.2017 - 10.2018
- Process daily paperwork
- Update IFTA records
- Track mileage
- Regularly maintenance vehicles
- Make sure all drivers are on schedule and ready daily
- Submit weekly/ monthly reports
- Train new hires on policy and procedures
Bus Driver
EASTON COACH COMPANY
Bristol, PA
06.2017 - 09.2017
- Transport handicapped and disabled to required destinations
Bus Driver
Bristol Township School District
Levittown, PA
08.2016 - 09.2017
- Pick up students and safely transport them to and from school.
Customer Care Team Lead
Xerox State Solutions
Hamilton, NJ
10.2012 - 02.2015
- Taking inbound calls daily approximately 50 per day, outbound calls as needed
- Provided effective feedback continuous coaching, mentoring, training, professional development, and
- Performance management
- Prepared regularly refresher training, and tips of the day
- Resolved all escalated customer concerns
- Delegated and ensured all faxed applications are entered or sent to appropriate departments
- Ensured all Scanned client direct deposit information was entered immediately.
Customer Service Representative
Educational Testing Services
Ewing, NJ
08.2011 - 06.2012
- Provided timely accurate and excellent service
- Responded to routine telephone calls
- Communicate daily via telephone with examinees, clients, institutions, agencies and test center supervisors to provide information and respond to inquiries with emphasis on diplomacy, tact and sensitivity
- Utilize the PC to input or obtain detailed information, navigate multiple applications simultaneously and respond to requests promptly, accurately, and in accordance with program and departmental procedures.
Independent Medical Examiner Coordinator
NJ CURE
Princeton, NJ
06.2007 - 01.2010
- Arrange doctor appointments for insured's that were injured in vehicle
- Obtain and mail medical records to the providing doctor's office
- Communicate via e-mail or telephone with the different vendors and doctors to help them schedule the correct specialty for the client
- Keep a daily diary of already scheduled appointment
- Work one on one with personal injury protection adjusters and decision point review nurses to make sure the correct information is being addressed.
Clerk Typist/Customer Service Rep
Joule Staffing Services
Hamilton, NJ
01.2005 - 05.2005
- Accepted dictated notes and produced professional documents with outlined information.
- Edited drafts created from speech recognition software.
- Answered and routed incoming calls and took messages when personnel were unavailable.
- Reviewed records, paperwork, and orders for errors and resolved issues with minimal direction.
- Provided diverse clerical support to business personnel.
Education
ADN - Nursing
08.2020 - 05.2023
Associate of Science - Nursing
05.2005 - 05.2023
High School Diploma -
09.2001 - 06.2004
Skills
SkillsMicrosoft Word, Microsoft Excel, Power Point, Adobe, CRM, CMS, IVR, Interactive I3
First Aid and CPR
Treatment planning
Staff Management
Certification
CDL
Timeline
Capital Health School of Nursing - ADN, Nursing
08.2020 - 05.2023
Residential Manager - Delta Community Supports
01.2020 - 08.2020
Lead Driver - THG Transport
09.2017 - 10.2018
Bus Driver - EASTON COACH COMPANY
06.2017 - 09.2017
Bus Driver - Bristol Township School District
08.2016 - 09.2017
Driver - Coast2Coast Transportation LLC
01.2014 - 04.2020
Customer Care Team Lead - Xerox State Solutions
10.2012 - 02.2015
Customer Service Representative - Educational Testing Services
08.2011 - 06.2012
Independent Medical Examiner Coordinator - NJ CURE
06.2007 - 01.2010
Mercer County Community College - Associate of Science, Nursing
05.2005 - 05.2023
Clerk Typist/Customer Service Rep - Joule Staffing Services
01.2005 - 05.2005
Trenton Central High School - High School Diploma,
09.2001 - 06.2004