NIJEAH SULLIVAN
Capitol Heights,MD
Summary
Customer Service Specialist with 7+ years of experience, excels in leveraging innovative strategies to elevate customer satisfaction and streamline operations. With a robust background in team collaboration, adaptability, and problem-solving, this professional has consistently enhanced customer retention and team productivity. Eager to apply forward-thinking approaches and administrative expertise to set new benchmarks in customer service excellence.
Overview
8
8
years of professional experience
Work History
Defense Intelligence Agency
Guest Services
07.2024 - Current
- Identify items and corresponding cost of items and tabulate bills quickly and accurately using cash register, calculator, or other price equipment.
- Issue receipts, refunds, credit, or change due to customers accurately.
- Maintain cash register and contents within.
- Turn in cash drawer and sales reconciliation at shifts’ end.
- Smile and greet customers entering unit; answer customers’ questions, and provide information on company products, promotions, and policies. Thank each customer.
Barista
Panera Bread
05.2023 - 12.2024
- Mastered barista skills at Panera Bread
- Consistently provided top-notch customer service
- Efficiently handled peak hours
- Innovatively introduced new beverage recipes
- Effectively managed inventory
Customer service Representative
Urgently Roadside Assistance
08.2020 - 07.2023
- Provided exceptional customer service, addressing issues promptly
- Collaborated with team members to exceed customer satisfaction goals
- Demonstrated innovative problem-solving skills to resolve customer complaints
- Boosted customer retention by 20% through supportive interactions
- Utilized industry-specific software for efficient customer management
Cashier
Potbellys
08.2022 - 05.2023
- Managed Potbellys cash transactions with precision
- Safeguarded financial integrity through accurate cash handling
- Maintained a clean, organized workspace for efficient operations
- Assured customer satisfaction through quick and accurate service
Retail Associate
TJ maxx
05.2022 - 01.2023
- Managed customer interactions with enthusiasm and professionalism
- Maintained a clean and organized store environment
- Assisted in inventory management and restocking
- Resolved customer complaints effectively
- Pioneered a customer feedback system to enhance service quality
Assistant Manager
Dunkin' Donuts
05.2017 - 07.2019
- Streamlined store operations as Assistant Manager
- Boosted customer satisfaction through innovative strategies
- Resolved operational challenges effectively
- Impact: Enhanced overall store performance
Education
P.C - Computer science
prospect college
Washington, DC06.2018
High school diploma -
Forestville military academy
Forestville, Maryland05.2016
Skills
- Problem Solving
- Efficient Communication
- Adaptability
- Time Management
- Team Collaboration
- Filing
- Scheduling
- Administrative
- Customer Satisfaction
Ethnicity
African American
Personal Information
Age: 25
Timeline
Defense Intelligence Agency
Guest Services
07.2024 - Current
Barista
Panera Bread
05.2023 - 12.2024
Cashier
Potbellys
08.2022 - 05.2023
Retail Associate
TJ maxx
05.2022 - 01.2023
Customer service Representative
Urgently Roadside Assistance
08.2020 - 07.2023
Assistant Manager
Dunkin' Donuts
05.2017 - 07.2019
P.C - Computer science
prospect college
High school diploma -
Forestville military academy
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