Nika Moffett
Summary
Accomplished manager with a proven track record at Lowes, enhancing operational efficiency and customer satisfaction. Expert in employee and staff supervision, with a knack for fraud prevention and maintaining high service standards. Demonstrated success in improving transaction accuracy and project delivery, achieving significant reductions in discrepancies and delays. Skilled in fostering team productivity and client-centric improvements.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Front End Manager
Lowes
10.2023 - 04.2024
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
- Oversaw cashier operations, bookkeeping, and security.
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
Receiving/Delivery Manager
Lowes
02.2022 - 10.2023
- Managed relationships with key stakeholders to ensure smooth project deliveries and overall satisfaction.
- Acted as a liaison between the delivery team and upper management, effectively communicating concerns and suggestions for improvements.
- Managed resources effectively to avoid unnecessary delivery delays.
- Championed a customer-centric approach, consistently seeking feedback from clients to make improvements and enhance the overall delivery experience.
Assistant Store Manager of Operations
Lowes
01.2020 - 02.2022
- Collaborated with the Store Manager to develop strategic plans for sales growth and operational improvements.
- Managed daily store operations to ensure optimal customer service and employee productivity.
- Oversaw staff scheduling, ensuring adequate coverage during peak hours while minimizing labor costs.
- Fostered a positive workplace culture by consistently demonstrating leadership qualities such as integrity, professionalism, and open communication.
Receiving Clerk
Lowes
06.2017 - 01.2020
- Maintained tidy, organized and safe work area to comply with cleanliness standards.
- Regularly reviewed invoices and double-checked orders.
- Unloaded pallets and deliveries and organized products in warehouse.
- Reduced errors and discrepancies by meticulously verifying shipment contents against purchase orders and invoices.
Drug Testing
Aloha Toxicology
03.2015 - 05.2017
- Reduced errors in drug testing reports through meticulous attention to detail and thorough verification of results.
- Expanded laboratory capabilities by procuring state-of-the-art equipment for more accurate and efficient drug testing processes.
- Consistently monitored clients'' drug testing results to ensure program compliance and inform treatment plan modifications as needed.
- Negotiated favorable contracts with external vendors providing services such as background checks or pre-employment drug testing.
Office Manager
Big Island Substance Abuse Council
09.2013 - 03.2015
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
Education
High School Diploma -
Konawaena High School
Kailua-Kona, HI05.1994
Skills
- Customer Service
- Employee Supervision
- Staff Supervision
- Fraud prevention
Certification
Forklift Certified
Pallet Jack
CPR Expires Dec 2024
Timeline
Front End Manager
Lowes
10.2023 - 04.2024
Receiving/Delivery Manager
Lowes
02.2022 - 10.2023
Assistant Store Manager of Operations
Lowes
01.2020 - 02.2022
Receiving Clerk
Lowes
06.2017 - 01.2020
Drug Testing
Aloha Toxicology
03.2015 - 05.2017
Office Manager
Big Island Substance Abuse Council
09.2013 - 03.2015
High School Diploma -
Konawaena High School
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