Program and people operations leader with 10+ years of experience across housing, youth services, education, nonprofit operations, and team supervision. Skilled in improving workflows, managing partnerships, supporting staff through change, and strengthening service delivery in complex, compliance-driven environments. Brings direct housing case management experience, current program leadership experience, and graduate training in Organizational/Industrial Psychology.
Work History
Assistant Program Director
3 Years 1 Month
Morrison Child & Family Services, ORR HS/PRS Program | 05.2023 - Current
Provide operational leadership for a federally funded program supporting unaccompanied children, sponsors, and families through post-release services, home study coordination, and ongoing case support.
Supervise program supervisors and support oversight of a regional team delivering complex, time-sensitive, community-based services.
Strengthen program quality by monitoring service delivery, documentation, compliance, staff performance, and follow-through across multiple service levels.
Translate policy updates, funder expectations, and operational changes into clear workflows, supervisor guidance, staff expectations, and practical tools.
Partner with program leadership, HR, fiscal, administrative staff, and supervisors to address staffing needs, performance concerns, onboarding, corrective action, and team communication.
Conduct file reviews and quality checks to ensure documentation meets internal, funder, and compliance expectations.
Guide teams through operational changes, including remote work transitions, office changes, safety concerns, communication shifts, and evolving service expectations.
Identify gaps in workflow, accountability, and communication, then develop practical processes to improve consistency and reduce confusion for staff and supervisors.
People Operations & Onboarding Advisor
Lovely's | 2025 - Current
• Support people operations and onboarding improvements for a small, high-volume hospitality team focused on consistency, communication, and employee experience.
• Create practical tools and workflows to strengthen hiring, onboarding, role clarity, staff communication, and day-to-day team operations.
• Partner with leadership to identify gaps in people processes and improve structure during periods of growth and operational change.
AES Housing Case Manager
1 Year 6 Months
New Avenues for Youth | 10.2021 - 04.2023
Supported youth and young adults in securing and maintaining stable housing through individualized planning, resource navigation, and ongoing case management.
Partnered with housing providers, community organizations, and internal teams to address barriers to placement, housing stability, education, employment, and long-term well-being.
Collaborated closely with Homeless Youth Continuum partners to coordinate services and strengthen housing support plans.
Maintained detailed client files, case notes, service plans, and records to support continuity of care and program compliance.
Administrative Coordinator
1 Year
Neighborhood House | 06.2017 - 06.2018
Supported administrative operations for a community-based service environment, working closely with the Center Director and administrative staff.
Created organizational tools to support smoother communication, stronger documentation, and more consistent administrative workflows.
Served as a point of contact for staff, families, and community members while maintaining a welcoming and professional environment.
English Teacher & Cultural Ambassador
Koldo Mitxelena | 2013 - 2014
• Developed and delivered English language curriculum for high school students in a cross-cultural educational setting.
Montessori Teacher
Owl and the Dove Montessori | 2010 - 2013
Supported social, emotional, and academic development through structured classroom leadership, observation, and individualized support.
Facilitated hands-on learning experiences to promote student engagement and curiosity.
Education
Bachelor of Arts - Psychology / Liberal Studies
Portland State University
Post-Baccalaureate - Psychology
Portland State University
Master of Science - Organizational / Industrial Psychology
Director of Quality & Value Based Program Optimization, Primary Care Service Line at Penn Medicine Medical GroupDirector of Quality & Value Based Program Optimization, Primary Care Service Line at Penn Medicine Medical Group