Nikalena Titsworth

• Key Accomplishments:
• Increased number of organ donors to effectively save patient lives; year-over-year growth. Exceeded expectations for other KPIs contributing to the strategic direction of the organization
• Category Lead for the Malcom Baldrige National Quality Award in 2018.
• Graduated the Art and Science of Leadership Program in 2017.
• Completed the Supervision Certificate from Employers council in 2017.
• Appointed CLIA Technical Consultant for Laboratory Equipment and managed three successful CMS/CLIA audits.
• Donor Alliance National Speaker at the 2019 Quest Conference for the Malcom Baldrige National Quality Award.
• Requested for peer interviews for multiple positions throughout the organization.
• Contributing member of the ETCLC national collaborative (CMS/HRSA) 2022.
• Appointed lead of the Donor Alliance Culture Committee 2022.
• Member of the Simulation Steering Committee 2022-current
• Member of National Donor Management Goal Collaborative 2023-current
• Donor Alliance National Speaker for The Alliance 2024
• Emcee for the Annual Donor Family Tribute 2023-current
• Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
• Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
• Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
• Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
• Facilitated cross-functional collaboration for improved decision-making processes within the organization.
• Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
• Spearheaded innovative approaches to resource allocation and strategic planning.
• Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.

Key Accomplishments:

• Increased number of organ donors to effectively save patient lives; year-over-year growth. Exceeded expectations for other KPIs contributing to the strategic direction of the organization
• Category Lead for the Malcom Baldrige National Quality Award in 2018.
• Graduated the Art and Science of Leadership Program in 2017.
• Completed the Supervision Certificate from Employers council in 2017.
• Appointed CLIA Technical Consultant for Laboratory Equipment and managed three successful CMS/CLIA audits.
• Donor Alliance National Speaker at the 2019 Quest Conference for the Malcom Baldrige National Quality Award.
• Requested for peer interviews for multiple positions throughout the organization.
• Contributing member of the ETCLC national collaborative (CMS/HRSA) 2022.
• Appointed lead of the Donor Alliance Culture Committee 2022.
• Member of the Simulation Steering Committee 2022-current
• Member of National Donor Management Goal Collaborative 2023-current
• Donor Alliance National Speaker for The Alliance 2024
• Emcee for the Annual Donor Family Tribute 2023-current

• Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
• Regularly evaluated employee performance and provided feedback.
• Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
• Ensured compliance with regulatory guidelines and accreditation standards through consistent monitoring and implementation of corrective actions when needed.
• Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
• Fostered a positive work culture by recognizing employee achievements and addressing any concerns proactively.

• Mentored new clinical staff members for proper onboarding and orientation processes.
• Worked closely with clinic administrators to maintain a safe, clean and well-organized environment in which patients could receive care.
• Developed strong relationships with community partners to enhance support services available for patients beyond the clinical setting.
• Enhanced interdisciplinary collaboration through effective communication and coordination among healthcare team members.
• Managed complex patient cases, collaborating with multidisciplinary teams to develop personalized treatment plans.
• Built strong relationships with patients and families for optimized care satisfaction.

• Provided continuous patient care and medication administration for patients in the Intensive Care Unit. Monitored vital signs and patient progress, entering information in charts and centralized reporting system to maintain continuity of care. Communicated with physicians and caregivers to ensure accurate and effective treatment planning and modifications to strategies, as needed. Ensured on-going regulatory compliance.
• Key Accomplishment:
• Member of the Quality Improvement Work Council.

• Demonstrated adaptability when assigned to different units or shifts as needed, seamlessly integrating into diverse healthcare teams while maintaining exceptional performance levels.
• Administered medications and treatment to patients and monitored responses.
• Prevented complications in critical situations by promptly recognizing symptoms and initiating appropriate interventions.
• Safeguarded patient privacy rights through diligent compliance with HIPAA regulations during all interactions with medical records and personal information.
• Enhanced patient care by efficiently managing multiple cases in high-stress environments.