Nikaury Benitez
Lodi
Summary
Motivated and talented Senior Operations Analyst bringing cutting-edge Big Data tools and methods to complex business problems. Offering highly analytical mindset and strong project management skills across strategy, capacity planning and scheduling areas. Fluent Spanish speaking, Friendly and approachable with excellent communication and leadership skills.
Overview
11
11
years of professional experience
Work History
Senior Operations Analyst
Cross River Bank
12.2018 - Current
- Support Banking as a Service Program Partners in Fintech banking, including but not limited to quality assurance reviews, collaboration, and execution of new processes.
- Conduct research to ensure that the Banking as a Service Programs are aligned with the and present recommendations to ensure adherence.
- Develop and implement procedures to detect and prevent fraud.
- Adjust end-to-end KYC processes needed to align with workforce capabilities.
- Conduct KYC formality reports on questionable fraudulent accounts and transactions, using third-party platforms.
- Provided exceptional remote support to clients during off-site implementations, ensuring minimal downtime during critical transitions.
- Provided training for newly hired Account Opening Officers, fostering a knowledgeable and capable workforce.
- Monitored risk losses and other KPIs from transaction disputes and canceled deposits, monitor fraud flagging and review metrics for accuracy, and identify opportunities to improve flagging and review criteria.
Customer Service Lead
Investors Bank
10.2016 - 12.2018
- Cross-sell bank products and services through a consultative need based selling approach
- Ensure regulatory requirements, such as Anti Money Laundering and Bank Secrecy Act are adhered to
- Meets the financial needs of both the business and consumer clients, while managing the Bank's cost of funds through a new account opening process that focuses on relationship building.
Financial Sales Consultant
PNC Bank
09.2013 - 05.2016
- Compiled and analyzed data to determine approaches to improve sales and performance
- Discussed financial options with clients and provided informed suggestions
- Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product
- Developed incentives, achieving sales targets to increase revenue
- Implemented initiatives to improve customer satisfaction and increase repeat business.
Education
Passaic High School
01.2013
Skills
- Data analysis
- Fraud/Credit risk/OFAC
- Experienced with Fiserv software
- High risk account reviews
- Analytical and Critical Thinking
- Problem-Solving
- Planning and Coordination
- Zendesk Expertise
- Tableau Reporting
- Fiserv Expertise
- Confluence Collaboration, Jira
Personal Information
Title: Senior Operations Analyst
Languages
Spanish
Native or Bilingual
Timeline
Senior Operations Analyst
Cross River Bank
12.2018 - Current
Customer Service Lead
Investors Bank
10.2016 - 12.2018
Financial Sales Consultant
PNC Bank
09.2013 - 05.2016
Passaic High School
Similar Profiles
Gary K. ArnoldGary K. Arnold
SBA Loan Closer & Business Lending Analyst at Cross River BankSBA Loan Closer & Business Lending Analyst at Cross River Bank
Matt EisenmengerMatt Eisenmenger
Sr. Compliance Analyst at Cross River BankSr. Compliance Analyst at Cross River Bank
Gina TaylorGina Taylor
Accountant/Accounts Payable at Cross River BankAccountant/Accounts Payable at Cross River Bank
Gairy MuirGairy Muir
Marketplace Lending Support Analyst at Cross River BankMarketplace Lending Support Analyst at Cross River Bank
Jayden GaitherJayden Gaither
Process Server at Run With It Legal ServicesProcess Server at Run With It Legal Services