Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Nikaury Zamora Sanchez

Hazleton,PA

Summary

Dedicated social services professional with experience in call center, customer service, coaching and training. Competent team player capable of working effectively within fast-paced and challenging environments. Bilingual Spanish; complemented with excellent communication and interpersonal skills. Technically well-versed in using Microsoft Word, Excel, PowerPoint, Outlook; email, Internet Explorer, social media, database and calendar management.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Administrative Office Manager

OMNI Health Services
05.2023 - Current
  • Created a welcoming office environment by maintaining clean, organized spaces for staff use.
  • Updated reports, managed accounts, and generated reports for company database.
  • Managed payroll and benefits administration to ensure accuracy and compliance with company policies.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Monitored inventory levels of office supplies, placing orders when necessary to prevent stock shortages.
  • Organized and updated databases, records and other information resources.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Intake/Crisis Clinician

NORTHEAST COUNSELING SERVICES
08.2017 - 04.2020
  • Answered calls from patients and determined level of care required, provided support according their health crisis, made recommendations and scheduled appointments for care as needed.
  • Managed and entered data into various spreadsheets
  • Provided referrals to various community agencies and resources.
  • Conversed with individuals in crisis which called or texted hotline for assistance.
  • Built safety plans to lower risk of crisis and intervened in specific manners outlined by procedures.
  • Provided emergency response in crisis situations to diffuse tensions and prevent violence.
  • Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
  • Evaluated risk to client or others by gathering information and conducting assessments.
  • Consulted with other staff members regarding treatment plans as deemed appropriate by team leader.
  • Provided comprehensive case management services, created treatment plans
  • Documented risk to each client and context of concerns.
  • Utilized skills such as active listening and collaborative problem-solving daily to connect with patients and address concerns.

Warehouse Department Coach/Trainer

INTEGRITY STAFFING SOLUTIONS (AEO DISTRIBUTION CENTER)
08.2015 - 02.2017
  • Trained and mentored 90 new personnel hired to fulfill various roles.
  • Interpreted and taught new hires to understand work orders, production figures and BOLs (Bill of Lading) to inform adjustments for increased productivity.
  • Communicated with participants effectively, delivering positive and constructive feedback with clarity and fairness.
  • Provided training in identification and interpretation of operating calculations, item quantities and PPH
  • Designed and delivered web-based, self-directed learning materials.
  • Analyzed and evaluated training effectiveness and program outcomes.
  • Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
  • Kept detailed log of employee training progress and evaluated where necessary.

Translator – Spanish Interpreter

NKZ TRANSLATION AND LANGUAGE SERVICES
01.2010 - 01.2013
  • Assisted foreign language-speaking clients with inquiries.
  • Interpreted spoken and written languages other than English
  • Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
  • Communicated with clients to understand interpreting needs and provide best service possible.

Education

Bachelor of Arts - Psychology, Minor in Sociology

Pennsylvania State University
Hazleton, PA
05-2014

Skills

  • Call Center

  • Customer Service

  • Administrative functions

  • Scheduling

  • Social Work

  • Mental Health Crisis

  • Suicide Prevention

  • Crisis Calls Social Services

  • Emergency Services

  • Safety Planning

  • Crisis Intervention Techniques

  • Discharge Planning

  • Substance Abuse

  • Child Abuse Administrative

  • Scheduling and calendar management

  • Office administration

  • Payroll processing

  • Database administration

  • Training and coaching

Certification

  • Pennsylvania Child Abuse History Certification - 2017-08
  • Dementia Types, Stages and Management of Behaviors - 2017-11
  • Understanding the Experiences of Hallucination - 2018-05
  • Suicide, A National Epidemic, Stigma, Risk, Interventions and Support - 2018-10
  • Trauma 103 Recognizing Vicarious and Secondary Trauma for Caregivers - 2019-03

Languages

Spanish
Native or Bilingual

Timeline

Administrative Office Manager

OMNI Health Services
05.2023 - Current

Intake/Crisis Clinician

NORTHEAST COUNSELING SERVICES
08.2017 - 04.2020

Warehouse Department Coach/Trainer

INTEGRITY STAFFING SOLUTIONS (AEO DISTRIBUTION CENTER)
08.2015 - 02.2017

Translator – Spanish Interpreter

NKZ TRANSLATION AND LANGUAGE SERVICES
01.2010 - 01.2013

Bachelor of Arts - Psychology, Minor in Sociology

Pennsylvania State University

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