Nikaye Williams
Johnson & Johnson
RALEIGH,NC
3
years of professional experience
Experienced case manager with strengths in JJPAP and Delay and Denial case management, documentation control, and compliance. Known for clear communication, careful case review, and training new staff to improve service quality and team consistency.
Work History
Case Manager
2 Years 9 Months- Managed case documentation, ensuring accurate records and timely updates across client files.
- Reviewed eligibility information and routed cases through appropriate support pathways.
- Tracked case status in CRM systems, maintaining consistency and follow-up on open items.
- Communicated with clients to clarify needs, gather missing information, and resolve routine concerns.
- Applied compliance standards to protect confidentiality and maintain documentation quality.
- Prioritized incoming cases, balancing workload and escalating complex issues when needed.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Trained new case managers, raising team's overall competency and service delivery standards.
- Enhanced team collaboration by leading regular case review meetings, promoting unified approach to client care.
- Provided leadership, guidance and support to staff members.
Education
High School Diploma
Skills
JJPAP case management
Case documentation management
JJPAP CM training
JJPAP case review
Delay and denial management
Field liaison training
Timeline
Case Manager
Johnson & Johnson
01.2024 - CurrentRead More
Southeast Raleigh Magnet High School
High School Diploma
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