NIKAYLA DABNEY
Baton Rouge,LA
Summary
Results-driven professional with a proven track record of delivering high-quality work. Recognized for strong communication, collaboration, and problem-solving skills, with a consistent focus on achieving organizational goals, and exceeding expectations. Passionate about continuous learning and ongoing professional development.
Overview
6
6
years of professional experience
Work History
IT Support Technician
UNIVERSITY OF NEW ORLEANS
Baton Rouge, LA
12.2023 - Current
- Provided timely technical support to faculty, staff, and students, resolving hardware, software, and network issues.
- Installed, configured, and maintained computer systems and peripherals across the state.
- Assisted with troubleshooting connectivity problems, and ensured the smooth operation of the business IT infrastructure.
- Delivered exceptional customer service and clear communication to non-technical users.
- Supported statewide IT projects, contributing to process improvements, and system upgrades.
- Documented support requests and resolutions to maintain accurate IT records in Ivanti management systems.
HBCU Immersion in GEOINT 2023 Scholar
HARRIS STOWE STATE UNIVERSITY
St Louis, Missouri
06.2023 - 07.2023
- Selected as one of approximately 15 students nationwide for a competitive, four-week immersive program in geospatial intelligence.
- Gained hands-on training in geospatial analysis, satellite imagery, and intelligence-driven problem-solving in partnership with NGA and industry experts.
- Collaborated with peers and mentors to research, develop, and present solutions addressing real-world challenges in GEOINT.
- Expanded professional network through engagement with NGA leadership, ESRI, MAXAR, and regional geospatial startups.
Intake Member Representative
LOUISIANA'S HOMEOWNER'S ASSISTANCE FUND PROGRAM
Baton Rouge, LA
06.2020 - 08.2022
- Served as the first point of contact for homeowners seeking financial relief, ensuring accurate collection and verification of applicant information.
- Reviewed and processed applications for completeness and compliance with program requirements, maintaining strict attention to detail.
- Collaborated with team members and case managers to streamline workflows, improving the applicant experience, and reducing processing times.
- Demonstrated strong communication skills in managing sensitive financial and personal information with confidentiality.
Education
BACHELOR OF SCIENCE - COMPUTER SCIENCE
Texas Southern University
Houston, TX05.2023
Skills
- Software installation
- Customer service
- Network troubleshooting
- Problem solving
Timeline
IT Support Technician
UNIVERSITY OF NEW ORLEANS
12.2023 - Current
HBCU Immersion in GEOINT 2023 Scholar
HARRIS STOWE STATE UNIVERSITY
06.2023 - 07.2023
Intake Member Representative
LOUISIANA'S HOMEOWNER'S ASSISTANCE FUND PROGRAM
06.2020 - 08.2022
BACHELOR OF SCIENCE - COMPUTER SCIENCE
Texas Southern University