Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nikayla Huggins

Decatur,GA

Summary

Proven track record in customer service and claims management, notably with State Farm, where I enhanced claim processing efficiency and significantly improved customer satisfaction. Skilled in critical thinking and Microsoft Excel, adept at handling high-stress situations with professionalism and empathy, resulting in increased loyalty and repeat business.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Toyota
Atlanta, GA
01.2024 - 02.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Claims Representative

State Farm
Hampton, VA
05.2020 - 12.2023
  • Worked productively in fast-moving work environment to process large volumes of claims.
  • Followed up with customers on unresolved issues.
  • Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
  • Maintained compliance with industry regulations by adhering to established procedures and guidelines in claims handling.
  • Enhanced claim processing efficiency by streamlining workflows and implementing best practices.

Receptionist

Bryant and Stratton
Hampton, VA
06.2016 - 04.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Education

Associate Of Science -

Thomas Nelson Community College
Hampton, VA
05.2018

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Computer proficiency
  • Microsoft Excel
  • Product knowledge

Timeline

Customer Service Representative

Toyota
01.2024 - 02.2025

Claims Representative

State Farm
05.2020 - 12.2023

Receptionist

Bryant and Stratton
06.2016 - 04.2020

Associate Of Science -

Thomas Nelson Community College
Nikayla Huggins