Nikeena Elliott
Crandal,TX
Summary
Results-driven professional with 10 plus years in debt recovery and customer support. Strong communication skills with high customer satisfaction. Specialist with experience in high volume data entry and Microsoft Office.
Overview
14
14
years of professional experience
Work History
Credit & Collection Analyst II
John Deere
01.2024 - Current
- Employed skip tracing techniques to locate and engage debtors, enhancing recovery efforts.
- Administered a portfolio of over 200 accounts, ensuring timely follow-up and resolution.
- Manage accounts up to 120 dpd and potentially route to recovery if no resolution
- Monitor and review details of accounts
- Achieved daily targets by focusing on efficiency and productivity.
- Work remotely and interact virtually on Teams
Customer Service Representative
All By Grace
01.2012 - 01.2025
- Delivered primary customer support to internal and external customers in fast-paced environment.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolutions.
- Coordinated communication between clients and healthcare providers to facilitate timely service delivery.
- Verified insurance to ensure accurate billing and confirm service eligibility.
Collector II
Parallon Solutions
01.2018 - 01.2020
- Negotiated to collect balance in full.
- Managed 75 outbound and inbound calls daily to facilitate debt collection efforts.
- Facilitated payment transactions by accepting credit card or check payments via phone
- Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances.
- Trained and mentored junior representatives in collections best practices, enhancing team knowledge and effectiveness.
- Conducted verification of medical insurance coverage
Custom Service Assistant
State Farm
01.2014 - 01.2016
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly
- Educated customers on coverage options to improve their understanding of insurance products
- Explained details of over 6 life and health insurance policy options to inform customers and assist in purchasing decisions.
- Processed policy changes and claims efficiently, ensuring adherence to company protocols.
Education
Certificate - Business Administration
Dallas College Richland Campus
Dallas, TX01-2009
High School Diploma -
Lincoln Magnet & Communications
Dallas, TX01-1996
Skills
- Credit risk assessment
- Collection strategies
- Data management systems
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Microsoft Power point
- Data entry
- Accounting
- Research
- Analysis skills
- Management
- Customer support
- Customer Service
- Negotiation
- Communication skills
- Data entry
Timeline
Credit & Collection Analyst II
John Deere
01.2024 - Current
Collector II
Parallon Solutions
01.2018 - 01.2020
Custom Service Assistant
State Farm
01.2014 - 01.2016
Customer Service Representative
All By Grace
01.2012 - 01.2025
Certificate - Business Administration
Dallas College Richland Campus
High School Diploma -
Lincoln Magnet & Communications