Jocelyn Walker
McCordsville,IN
Summary
Results-driven professional in credit and collections analysis with expertise in risk management, accounts receivable, and debt recovery strategies. Proven ability to improve cash flow, reduce delinquencies, and strengthen customer relationships while supporting company profitability. Strong background in financial analysis, dispute resolution, and cross‑functional collaboration.
Overview
18
18
years of professional experience
Work History
Credit and Collection Analyst
Ardagh Glass
Fishers, Indiana
09.2022 - 02.2026
- Optimized cash flow by ensuring timely turnover of accounts receivable and analyzing aging reports.
- Partnered with AR leadership to identify risk customers, credit limits, and appropriate credit terms.
- Resolved deduction disputes and customer discrepancies through detailed account reconciliation.
- Collaborated with sales, customer service, supply chain, and finance teams to reduce deductions and improve processes.
- Communicated with customers via phone and email to secure payments and resolve account issues.
Credit Analyst
Dormakaba USA
Indianapolis, Indiana
08.2021 - 09.2022
- Analyzed credit data and financial statements to determine customer creditworthiness and lending risk.
- Monitored accounts for payment performance and changing risk levels.
- Negotiated payment arrangements and collaborated with sales teams to resolve account disputes.
- Reconciled customer accounts and documented root causes of delinquencies.
Credit and Collection Analyst
MacAllister Machinery Company
Indianapolis, Indiana
03.2020 - 07.2021
- Reviewed credit applications and financial information to determine credit limits.
- Negotiated payment plans and collected past‑due balances to improve cash flow.
- Researched and resolved billing discrepancies and customer disputes.
- Collaborated with internal departments and sales teams to address account concerns.
- Analyzed AR aging reports to identify delinquent accounts and reduce outstanding balances.
Assistant Store Manager
Sears Automotive Center
Indianapolis, Indiana
01.2008 - 01.2011
- Assisted the Store Manager in overseeing daily operations of the automotive service center.
- Supervised service advisors and automotive technicians including scheduling, coaching, and performance management.
- Managed sales performance and service revenue to ensure the team met monthly sales and productivity goals.
- Resolved customer service escalations and service disputes while maintaining strong customer relationships.
- Oversaw inventory levels for automotive parts, tires, and supplies to maintain service efficiency.
- Monitored cash handling, deposits, and financial reporting to ensure compliance with company procedures.
- Supported hiring, onboarding, and training of new employees.
- Analyzed service metrics and sales reports to identify operational improvements.
Education
Bachelor of Science - Business Administration and Management
Harrison College
Indianapolis, IndianaHigh school or equivalent -
Aberdeen High School
Aberdeen, MSSkills
- Accounts Receivable Management
- Credit Risk Assessment
- Debt Collection Strategies
- Credit Policy Development
- Dispute Resolution
- Customer Relationship Management
- Payment Negotiations
- Portfolio Management
- Credit Analysis
- High-Risk Account Reviews
- Credit Decision Making
- Microsoft Excel
- Communication
- Problem Solving
- Time Management
Timeline
Credit and Collection Analyst
Ardagh Glass
09.2022 - 02.2026
Credit Analyst
Dormakaba USA
08.2021 - 09.2022
Credit and Collection Analyst
MacAllister Machinery Company
03.2020 - 07.2021
Assistant Store Manager
Sears Automotive Center
01.2008 - 01.2011
Bachelor of Science - Business Administration and Management
Harrison College
High school or equivalent -
Aberdeen High School