Nikeesha Crandon Hypolite
Avalonbay Communities Inc
Dade City,FL
11
years of professional experience
Customer service driven professional with a strong background in customer satisfaction and service solutions with 6+ years of experience in property management.
Highly skilled individual in communication, problem-solving, active listening and effective team collaboration. Adaptable to a changing fast-paced environment, and consistently focused on achieving results through efficient and empathetic service in accordance with company policy and procedures.
Work History
Renewal Specialist II
2 Years 3 Months- Processed lease renewals efficiently, ensuring compliance with company policies and procedures.
- Collaborated with property management teams to enhance resident satisfaction and retention strategies.
- Managed high volume inbound calls and emails, ensuring timely resolution of tenant inquiries.
- Conducted outbound calls to engage residents, negotiate renewal rates and execute lease renewals.
- Collaborated with property management teams to enhance tenant satisfaction and retention strategies.
- Documented residents inbound/outbound calls and emails in the CRM system, streamlining the follow-up and resident interaction process.
- Prepared detailed reports on renewal activities, analyzing trends for insights into improving departmental processes or strategies.
- Exceeded expectation monthly during QA review.
Leasing Consultant
1 Year 10 Months- Conducted property tours, showcasing amenities and fostering connections with prospective residents.
- Streamlined leasing processes, enhancing efficiency in application reviews and approvals.
- Maintained accurate records of lease agreements, resident information, and financial transactions.
- Monitored market trends to identify opportunities for competitive pricing strategies and adjustments.
- Trained new leasing staff on policies, procedures, and effective sales techniques to improve team performance.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Provided exceptional customer service by addressing resident inquiries and resolving issues promptly.
- Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
Residential Concierge
2 Years- Managed facility access and security for residents and guests effectively.
- Managed community access and security for residents and guests effectively.
- Developed and maintained positive relationships with residents through proactive communication.
- Assisted in organizing community events, fostering resident engagement and participation.
- Oversaw maintenance request follow-ups, ensuring timely responses and resolution of issues.
- Demonstrated exceptional problem-solving abilities when faced with emergency situations or unforeseen challenges.
- Maintained a safe and secure environment by monitoring security systems and reporting suspicious activities.
- Answered community inbound calls and addressed any inquiries from residents or prospective tenants.
- Logged and distributed resident packages daily.
- Documented daily front desk activities in shift log.
Temp Residential Concierge
3 Years 1 Month- Oversaw front desk operations for multiple residential properties in the DC region.
- Conducted thorough checks of amenities and exterior perimeter to ensure safety and functionality.
- Welcomed residents and guests upon entry to enhance community atmosphere.
- Monitored security system and verified building access during shift.
- Managed resident inquiries and concerns with professionalism and problem-solving skills, resulting in timely resolutions.
- Implemented efficient package handling procedures, reducing wait times for residents while maintaining organization of storage spaces.
- Systematically logged front desk operations each day to enhance efficiency and accountability during shift changes.
Server
2 Years 5 Months- Processed cash and credit transactions efficiently at the point-of-sale system.
- Facilitated customer interactions by actively listening and communicating to accurately process food orders.
- Restock inventory for purchase.
- Executed proper plating and distribution of food orders.
- Cleaned tables and floors at the end of shift.
- Managed dishwashing tasks to ensure a steady supply of clean utensils and cookware for food preparation.
- Packed and stored food as directed by manager.
Education
High School Diploma
Skills
CRM software experience
Salesforce proficiency
Call Center Experience
Customer service
Problem-solving
Attention to detail
Time management
Multitasking
Organizational skills
Teamwork and collaboration
Excellent communication & Documentation
Active listening
Verbal communication
Goal-oriented mindset
Timeline
Renewal Specialist II
Avalonbay Communities Inc
01.2023 - 04.2025Read More
Leasing Consultant
Avalonbay Communities Inc
03.2021 - 01.2023Read More
Residential Concierge
Avalonbay Communities Inc
03.2019 - 03.2021Read More
Temp Residential Concierge
First Impression Staffing
02.2016 - 03.2019Read More
Server
Taste of the Caribbean
11.2013 - 04.2016Read More
Eleanor Roosevelt High School
High School Diploma
Read More