Nikeisha Baldeo

• Prepared and presented detailed reports on account status, challenges, and growth opportunities to executive leadership.
• Developed strategies to increase revenue from existing accounts.
• Conducted market research to identify potential customers.
• Maintained an in-depth knowledge of industry trends, competitors, and market conditions to provide strategic advice to clients.
• Monitored customer reviews and feedback to improve product performance.
• Created product listings, optimized titles, descriptions, bullet points and images for maximum visibility on search engine results.
• Troubleshot any issues that arose during shipping process or post-purchase experience.
• Researched and identified potential suppliers for sourcing new items.
• Composed descriptions of merchandise for posting to online storefronts, auction sites or other shopping websites.
• Composed images of products using video or still cameras, lighting equipment and editing software.
• Developed pricing strategies to ensure competitive positioning within the marketplace.
• Updated and maintained databases with current information.

• 2013–2015: Poster/Packer

- Post sports cards and memorabilia on eBay. Pack and ship orders out to customers.

• 2015-2019: Assistant Manager/Scripter.

- Managed and trained new hires, educating them on sports cards, and making sure they know how to appropriately use the eBay system to post and ship orders correctly.

- Processed returns and invoices on eBay.

- Created promotional emails for the company, highlighting the best items at auction every week.

- Oversaw the overall posting operation to ensure all items are posted under the correct categories, with appropriate titles, and descriptions.

- Provided the staff with titles and descriptions for sports and non-sport items received on consignments.

• 2019-2024: Co-Owner, Head Scripter.

- Promoted to Head Scripter while also rewarded with ownership of a minor percentage in the company.

- Provided appropriate titles and descriptions for all high-end sports cards, high-end sports memorabilia, and high-end non-sports items.

- Prepared, on average, 4500 to 5000 items per week.