Niketa Harley
Brooklyn,NY
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Childcare Provider
Miss Keta's Childcare
2021.09 - Current
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Encouraged children to develop healthy social and emotional skills.
- Monitored children's activities to verify safety and wellbeing.
- Assisted in potty training and toilet hygiene.
- Created safe and engaging learning environment for groups of diverse children with various learning styles.
Sales Associate Specialist
Toys"R"Us
2015.11 - 2018.04
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers and helped with product questions, selections, and purchases.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Helped customers complete purchases, locate items, and join reward programs.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Managed cash register after end of shift to balance and record accurate transactions.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
Customer Service Representative
Minute Man Car And Limo Service
2009.01 - 2011.11
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to internal and external customers.
- Met customer call guidelines for service levels, handle time and productivity.
Customer Service Representative
Dial 7 Taxi & Airport Service
2007.10 - 2009.04
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Processed customer service orders promptly to increase customer satisfaction.
Education
GED -
TAP Program
Manhattan, NY06.1998
Skills
- Fleet Dispatching
- Credit Card Payment Processing
- Microsoft Word
- Clerical Support
- Typing Proficiency
- Recordkeeping Strengths
- Problem-Solving Ability
- Strong Telephone Etiquette
- Customer Data Confidentiality
- Customer Understanding
Timeline
Childcare Provider
Miss Keta's Childcare
2021.09 - Current
Sales Associate Specialist
Toys"R"Us
2015.11 - 2018.04
Customer Service Representative
Minute Man Car And Limo Service
2009.01 - 2011.11
Customer Service Representative
Dial 7 Taxi & Airport Service
2007.10 - 2009.04
GED -
TAP Program
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