Nikhat Khan
Stockton,CA
Summary
A Knowledgeable Specialist and seasoned administrative team member with 10+ years of success working In TPA Industry ,Educational and Information Technology industries. Successful at performing application checks and verifying provider information at primary sources like discipline governing boards. Good relationship-builder, skilled communicator and complex problem-solver looking for a fast-paced role in fulfilling and matching abilities.
Overview
12
12
years of professional experience
Work History
Contribution Coordinator
BeneSys
Pleasanton, CA
09.2020 - Current
- Gathered and organized materials to support operations.
- Received and responded to customer requests via letters, emails, telephone calls and in-person interactions over 50 calls per day
- Entered data, generated reports and produced tracking documents.
- Entered and maintained departmental records in company database.
- Managed filing systems for electronic and hard copy documents to keep organized records.
- Verified discrepancies and resolved clients' billing issues
- Processed incoming payments in accordance with established financial policies.
- Updated aging reports based on daily audits.
- Prepared bills receivable, invoices and bank deposits.
- Maintained records by imaging invoices, debits and credits.
- Reconciled daily AR ledger and verified proper posting.
Credentials Specialist
National University
Pleasant Hill, California
01.2013 - Current
- Aid current and prospective students with pertinent information regarding obtaining all necessary documents of credentialing process
• Communicate and advise students on regular basis by phone, appointments, email, walk-ins, receive and relay messages, handle requests for information and assistance
• Establish and maintain database and student files
• Review, analyze and evaluate transcripts and other records for various types of verification (i.e. U.S. Constitution, CL469/CL839 eligibility, internship program eligibility, supplementary authorizations, and proctor exit exams)
• Conduct exit interviews, ensuring all university and CCTC requirements have been met
• Collaborate with faculty and staff to resolve complex student problems
• Identify and determine eligibility for student teaching and fieldwork
• Organize, schedule and facilitate student teaching screening interviews and student teaching orientations between students and faculty member
Education
Bachelor of Science - Information Technology
National University
Pleasant Hill, CA09.2025
Associate of Science - Information Technology
Heald College - Central Administrative Office
Walnut Creek, CA04.2018
Skills
Demonstrated proficiency in Microsoft Office Suite (Excel and PowerPoint, Skype, Soft phone services)
Able to juggle multiple tasks simultaneously and keep track of status
Highly organized in fast-paced environment
Working knowledge in Policy and Procedure for Company’s need
Effective communication and problem-solving skills, document notes
Time management skills
Human relations skills
Provide service in Courteous, prompt and efficient manner
Ability to work with and deal effectively with faculty, administrators, staff and students
Ability to develop and use empathetic listening skills, communicate with clarity and maintain attitude that conveys respect, assistance, honesty and resourcefulness
Ability to work independently
Flexible and receptive to change
Able to maintain friendly and cooperative stable demeanor
Able to speak to large groups
Dependability
- Correspondence and Reports
Timeline
Contribution Coordinator
BeneSys
09.2020 - Current
Credentials Specialist
National University
01.2013 - Current
Bachelor of Science - Information Technology
National University
Associate of Science - Information Technology
Heald College - Central Administrative Office
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